Terms & Conditions

Terms and Conditions for Driving Instructors

Last updated: 07/10/2024

  1. Introduction

Rated Driving acts as an agent to connect learners with local driving instructors, manage driving test bookings, and provide support throughout the learning process for both learners and instructors.

  • Agent Relationship: We function solely as an agent on behalf of driving instructors. This means that while we facilitate introductions and manage administrative tasks, the contract for driving lessons is directly between you (the instructor) and the learner.
  • No Franchise Fees: We do not charge any franchise fees, and there is no minimum commitment or exclusivity agreement required from our partnered instructors.
  • Independent Contractors: You are not employed by Rated Driving. As an independent contractor, you are responsible for your own actions and services provided to learners.

These Terms and Conditions are governed by the laws of England and Wales. By signing up to use the Rated Driving platform, you agree to the following terms.

  1. Definitions and Interpretation

In these Terms and Conditions, unless the context otherwise requires, the following expressions have the following meanings:

  • “Content”: Any text, graphics, images, audio, video, software, data compilations, and any other form of information capable of being stored in a computer that appears on or forms part of the Services.
  • “Rated Driving”: Rated Driving Instructors Ltd of The Carriage House, Mill Street, Maidstone, Kent, United Kingdom, ME15 6YE.
  • “Services”: Collectively, any online facilities, tools, services, or information that Rated Driving makes available through its website and mobile applications, either now or in the future.
  • “System”: Any online communications infrastructure that Rated Driving makes available through the Services, including but not limited to web-based email, message boards, live chat facilities, and email links.
  • “User”/”Users”: Any third party that accesses the Services and is not employed by Rated Driving and acting in the course of their employment.
  1. Description of the Service
  • 3.1 Service Provision: Rated Driving provides a platform where instructors can create tutoring offers and respond to learner requests. After free registration, the platform enables learners and instructors to create profiles and communicate for arranging driving lessons.
  • 3.2 Registration Requirement: Full use of the Services requires registration via our website or mobile applications. Without registration, the app cannot be fully used, and instructors cannot be requested.
  • 3.3 Single Account Policy: Registration of multiple accounts by the same person is not permitted.
  • 3.4 Prohibited Content: Tutoring offers may not refer to or advertise any other tutoring services or platforms.
  • 3.5 Identity Verification: Upon request, you are obliged to confirm your identity by providing appropriate proof.
  • 3.6 Service Changes: We reserve the right at any time and without notice to change, update, modify, or discontinue, temporarily or permanently, the Service (or any part thereof).
  1. Account Registration
  • 4.1 Eligibility: The use of Rated Driving is permitted to natural persons over the age of 18 who are capable of entering into a legally binding contract, as well as mature minors between the ages of 17 and 18 with the consent of their parents.
  • 4.2 Account Security: When creating an account, you will be asked to protect it with a password. You are responsible for maintaining the confidentiality and security of your password and account.
  • 4.3 Accurate Information: You confirm that all information provided during registration and use of the Services is true, complete, accurate, and current. You are responsible for updating any changes to this information.
  • 4.4 Personal Use: The account is for your personal use only. You may not share your account or password with any third party.
  • 4.5 ADI Number Requirement: You must provide your ADI (Approved Driving Instructor) or PDI (Potential Driving Instructor) number when signing up so we can validate your registration with the DVSA. If you are removed from the ADI register, it is your responsibility to inform Rated Driving immediately by emailing support@rateddriving.com so we can freeze or terminate your account.
  1. Qualifications and Documentation
  • 5.1 DVSA Registration: You must be either a DVSA Approved Driving Instructor (ADI) or a Potential Driving Instructor (PDI).
  • 5.2 Good Standing: You confirm that you are not currently suspended or under investigation by the DVSA.
  • 5.3 Proof of Credentials: You agree to provide a valid copy of your DVSA instructor badge and will supply up-to-date copies upon renewal.
  • 5.4 Insurance: You confirm that both you and your vehicle are appropriately insured for the purpose of teaching learner drivers and can provide proof of insurance if requested.
  1. Payments and Refunds
  • 6.1 Package Rates: Packages are accepted at the rates advertised; fees cannot be negotiated after accepting a package. Rated Driving will send you an offer price for learner jobs that you can either accept or reject. If you accept, you will be paid that amount throughout the learner’s journey with you in the app. If you reject, the learner job will be removed from your jobs list.
  • 6.2 Gross Payment as Instructor’s Income: The gross payment made by the learner driver for a package is considered the income of the driving instructor. This amount is inclusive of all lesson hours, the practical test day, and any other services agreed upon in the package.
  • 6.3 Payment Schedule: Payments will be received directly into your nominated bank account within 2 business days of the payment being successfully received by Rated Driving from the learner. This ensures timely and efficient remuneration for services rendered.
  • 6.4 Lesson Recording: To receive payments, you must record all scheduled and completed lessons in the ‘Lessons’ section of our platform.
  • 6.5 Bank Details: It is your responsibility to provide accurate and up-to-date banking details. Delays in payment may occur if incorrect information is provided.
  • 6.6 Tax Responsibilities: As a self-employed individual, you are responsible for your own National Insurance and Income Tax. You are not entitled to holiday pay or any additional benefits.
  • 6.7 Unused Hours: Unused lesson hours at the end of a package are generally not refundable but can be used for additional training or a re-test if necessary.
  • 6.8 Refunds: If a refund is necessary, the amount and conditions must be agreed upon between you and the learner driver. You must notify Rated Driving of the refund agreement and transfer the agreed refund amount to Rated Driving within 5 days of the agreement.

Exceptions Requiring Refunds:

  • Instructor Complaints: If a complaint necessitates reassigning a learner to a new instructor, you may be required to refund up to 100% of the driving lesson fees for incomplete lessons.
  • Package Incompletion: If you are unable to complete a package and we need to assign a new instructor, you must refund all fees for incomplete lessons.
  • Vehicle Issues: If a learner cannot take their test due to a fault with your vehicle, you are required to provide your car for their next test at no additional cost.

Payment Default and Enforcement Costs:

  • In the event of non-payment by the due date, Rated Driving reserves the right to take all necessary steps to recover the outstanding amounts, including referral to a collection agency or legal action. You will be liable for all costs associated with such recovery efforts, including but not limited to legal fees and collection agency fees.
  • Should it become necessary for Rated Driving to enforce these Terms and Conditions due to a breach by you, you will be responsible for all related costs and expenses incurred by Rated Driving, including reasonable legal fees, collection agency fees, and court costs.
  1. Accepting and Completing Packages
  • 7.1 Package Details: Packages come with specific details such as test dates, locations, and learner availability. These cannot usually be changed once accepted.
  • 7.2 Personal Commitment: By accepting a package, you agree to personally deliver the tuition and will not delegate to another instructor.
  • 7.3 Transferring Packages: If you cannot complete a package, refer any replacement instructor to us for onboarding. You may be eligible for a referral bonus.
  • 7.4 Learner Readiness: If a learner is not test-ready, you have the right to refuse use of your vehicle for the test. Inform the learner and us promptly to discuss next steps.
  • 7.5 Package Upgrades: Advise learners to purchase additional hours through Rated Driving if more training is needed. Do not accept direct payments from learners for extra lessons.
  • 7.6 Progress Updates: Keep us informed about the learner’s progress, especially if changes to their package or test date are needed.
  • 7.7 Package Completion: A package is considered complete once all lessons are delivered and the practical test is taken.
  1. Behaviour and Conduct
  • 8.1 Legal Compliance: You are obliged to observe all applicable laws and legal regulations of the United Kingdom when using Rated Driving’s Services.
  • 8.2 Initial Contact: Contact the learner within 12 hours of accepting a package to introduce yourself and schedule the first lesson.
  • 8.3 Professionalism: Manage your schedule effectively and communicate any changes or cancellations to the learner in a timely manner.
  • 8.4 Cancellation Policy: While we recommend a 48-hour cancellation policy, it’s your responsibility to establish and communicate your specific policy to the learner at the outset.
  • 8.5 Safety First: You are responsible for the safety of the learner and others during lessons. Do not use mobile phones or smoke (including e-cigarettes) during sessions.
  • 8.6 Prohibited Conduct: You are prohibited from publishing data or content that violates legal regulations or infringes on the intellectual property rights or other rights of third parties.
  • 8.7 System Integrity: You may not use software or other techniques or procedures that could impair the operation, security, and availability of the Services and platform.
  • 8.8 Conduct Towards Rated Driving: Any false or derogatory statements made about Rated Driving may result in immediate termination of your services.
  1. Obligations to Cooperate and Conduct
  • 9.1 Compliance with Laws: You must comply with all applicable laws and regulations when using the Services.
  • 9.2 Prohibited Content: You must not publish content that is illegal, infringing, or violates the rights of others.
  • 9.3 System Security: You must not use software or methods that could impair the operation, security, or availability of the Services.
  • 9.4 Identity Verification: Upon request, you are required to confirm your identity by providing appropriate proof.
  1. Non-Circumvention
  • 10.1 Direct Transactions Prohibited: You agree not to engage in any transactions or business with learners outside of the Rated Driving Services that would circumvent our platform.
  • 10.2 Confidentiality: You must not release the name or account information of any learner to any third party unless required by law.
  • 10.3 No “Cash in Hand” Transactions: You must not accept or offer any cash transactions that bypass our payment system.
  • 10.4 Notification of Circumvention Attempts: You are required to notify us immediately if a learner offers or attempts to circumvent Rated Driving.
  • 10.5 Consequences of Circumvention: Violation of this clause may result in immediate termination of your account and legal action to recover any losses.
  1. Money Back Guarantee

Rated Driving offers learners a no-obligation, “100% Money Back Guarantee” covering 1 hour (60 minutes) of their first driving lesson. If a first-time user is not satisfied, they can contact us within 24 hours of the end of their first lesson to receive a full refund at the expense of Rated Driving and be rebooked with a new instructor.

  1. Refund Policy for Driving Instructors

This refund policy outlines the steps to be taken when a refund has been agreed upon between a driving instructor and a learner driver.

  • 12.1 Refund Agreement: When a refund is necessary, the amount and conditions must be agreed upon between you and the learner driver.
  • 12.2 Notification: You must promptly notify Rated Driving of the refund agreement, providing all relevant details.
  • 12.3 Payment to Rated Driving: You must transfer the agreed refund amount to Rated Driving within 5 days of the agreement.
  • 12.4 Merchant-Initiated Transactions: By agreeing to these terms, you consent to allow Rated Driving to initiate transactions using your payment information for recurring or unscheduled payments to recover costs associated with learner refunds.
  • 12.5 Compliance: Failure to transfer the agreed refund amount within the specified period may result in penalties or restrictions on your account.
  • 12.6 Payment Default: In the event of non-payment, we reserve the right to take all necessary steps to recover the outstanding amounts, including legal action. You will be liable for all associated costs.
  1. Payment Timing
  • 13.1 Payment Schedule: Instructors will receive payment directly into their nominated bank account within 2 business days of the payment being successfully received by Rated Driving from the learner.
  1. Data Protection and Privacy
  • 14.1 Compliance: All personal data must be handled in accordance with the Data Protection Act 2018 and our Privacy Policy.
  • 14.2 Data Processor Role: You are considered a ‘Data Processor’ and must comply with GDPR regulations to protect learners’ personal information.
  • 14.3 Purpose of Data Processing: Use personal data only for arranging and providing driving tuition as specified by Rated Driving.
  • 14.4 Data Security: Implement appropriate security measures to protect personal data, including encryption and secure disposal.
  • 14.5 Data Subject Rights: Assist us in responding to any data subject requests, such as access or deletion requests.
  • 14.6 Data Breach Protocol: Notify us without undue delay if personal data is lost or stolen and assist in investigation and mitigation.
  • 14.7 Data Retention and Deletion: Do not retain personal data longer than necessary and delete it upon our request.
  1. Intellectual Property
  • 15.1 Ownership: All Content included on the Services, unless uploaded by Users, is the property of Rated Driving or our affiliates.
  • 15.2 Restrictions: You may not reproduce, copy, distribute, store, or in any other fashion re-use material from the Services unless otherwise indicated or with express written permission.
  • 15.3 Exceptions: Material from the Services may be re-used without written permission where any of the exceptions detailed in Chapter III of the Copyright Designs and Patents Act 1988 apply.
  1. User Generated Contributions
  • 16.1 Contributions: The Services may invite you to chat, contribute to, or participate in other functionality, and may provide you with the opportunity to create, submit, post, display, transmit, perform, publish, distribute, or broadcast content and materials.
  • 16.2 Responsibility: You are solely responsible for your Contributions and any consequences thereof.
  • 16.3 Prohibited Content: Contributions must not be illegal, infringing, or violate any applicable laws or rights of third parties.
  • 16.4 No Obligation to Monitor: We have no obligation to monitor your Contributions but reserve the right to remove or edit any Contributions at our discretion.
  1. Contribution License
  • 17.1 Grant of License: By posting your Contributions, you grant us an unrestricted, worldwide, royalty-free license to use, reproduce, distribute, and display your Contributions in connection with the Services.
  • 17.2 Moral Rights: You waive all moral rights in your Contributions and warrant that moral rights have not otherwise been asserted.
  • 17.3 Ownership: You retain ownership of your Contributions but grant us the rights to use them as specified.
  1. Granting of Rights
  • 18.1 License Grant: You grant Rated Driving a non-exclusive, worldwide, royalty-free license to use, reproduce, distribute, and display your content as necessary for providing the Services.
  • 18.2 Right to Edit: We have the right to edit, reduce, or modify your content, provided we do not alter the original meaning or misrepresent your information.
  1. Warranty
  • 19.1 Service Availability: We do not guarantee uninterrupted availability of the Services and are not responsible for any disruptions beyond our control.
  • 19.2 Force Majeure: We are exempt from liability in cases of force majeure, including unforeseen events that prevent us from fulfilling our obligations.
  1. Disclaimers
  • 20.1 No Warranties: We make no warranties or representations regarding the Services, including fitness for a particular purpose, accuracy, or non-infringement.
  • 20.2 Advice: No part of the Service is intended to constitute advice, and you should not rely on any Content for decision-making purposes.
  1. Availability of the Services
  • 21.1 “As Is” Basis: The Service is provided “as is” and on an “as available” basis. We do not guarantee that the Service will be free of defects or faults.
  • 21.2 External Causes: We accept no liability for any disruption or non-availability of the Services resulting from external causes.
  1. Limitation of Liability
  • 22.1 Exclusion of Liability: To the maximum extent permitted by law, we accept no liability for any direct or indirect loss or damage arising from the use of the Services.
  • 22.2 Personal Injury: Nothing in these terms excludes or restricts our liability for death or personal injury resulting from our negligence or fraud.
  • 22.3 Severability: If any term is found unlawful or unenforceable, it shall be severed, and the remaining terms shall remain in effect.
  1. Term and Termination
  • 23.1 Contract Duration: The contract is concluded for an indefinite period.
  • 23.2 Termination by Either Party: Either party may terminate the contract at any time by giving notice via email to support@rateddriving.com.
  • 23.3 Immediate Termination: We reserve the right to terminate your account immediately in cases of breach of these Terms and Conditions.
  1. No Waiver

In the event that we fail to exercise any right or remedy contained herein, this shall not be construed as a waiver of that right or remedy.

  1. Previous Terms and Conditions

In the event of any conflict between these Terms and Conditions and any prior versions, the provisions of these Terms and Conditions shall prevail unless expressly stated otherwise.

  1. Notices

All notices or communications shall be given to us by email to support@rateddriving.com. Notices will be deemed received on the day of sending if the email is received in full on a business day, and on the next business day if sent on a weekend or public holiday.

  1. Governing Law and Jurisdiction

These Terms and Conditions and the relationship between you and Rated Driving shall be governed by and construed in accordance with the laws of England and Wales, and both parties agree to submit to the exclusive jurisdiction of the courts of England and Wales.

Terms and Conditions for Learners

Last updated: 07/10/2024

  1. Introduction

These Terms and Conditions (“Terms”) apply between you (“you” or “your”), the user of our website, mobile applications, and services (collectively, the “Services”), and Rated Driving Instructors Ltd (“Rated Driving,” “we,” “us,” or “our”) of The Carriage House, Mill Street, Maidstone, Kent, United Kingdom, ME15 6YE. By accessing or using our Services, you agree to be bound by these Terms. If you do not agree to these Terms, you should stop using the Services immediately.

Rated Driving acts as an agent to connect learner drivers with independent driving instructors (“Instructors”) in their local area, manage driving test bookings, and provide support throughout the learning process.

  1. Definitions

In these Terms, unless the context requires otherwise, the following definitions apply:

  • “Content”: Any text, graphics, images, audio, video, software, data compilations, and any other form of information capable of being stored in a computer that appears on or forms part of the Services.
  • “Instructor”: An independent, self-employed driving instructor who is registered with the Driver and Vehicle Standards Agency (DVSA) and is allocated to you by Rated Driving.
  • “Lesson(s)”: Driving lesson(s) provided by the Instructor.
  • “Package”: A package of Lessons and, if applicable, driving test(s) booked through Rated Driving.
  • “DVSA”: The Driver and Vehicle Standards Agency.
  • “Services”: Collectively, any online facilities, tools, services, or information that Rated Driving makes available through its website and mobile applications, either now or in the future.
  • “System”: Any online communications infrastructure that Rated Driving makes available through the Services, including but not limited to web-based email, message boards, live chat facilities, and email links.
  • “User”/”Users”: Any third party that accesses the Services and is not employed by Rated Driving and acting in the course of their employment.
  1. Role of Rated Driving

3.1 Agent Relationship

Rated Driving acts solely as an agent to connect you with an Instructor. While we facilitate the introduction and manage administrative tasks, the contract for driving lessons is directly between you and the Instructor.

3.2 No Employment Relationship

Instructors are independent, self-employed professionals and are not employees of Rated Driving. We are not responsible for the actions, omissions, or services provided by the Instructor, except where we are at fault.

  1. Booking a Package

4.1 Eligibility

By booking a Package, you confirm that:

  • You hold, or are eligible to hold, a valid UK provisional driving licence.
  • You are at least 17 years old or meet the minimum age requirement for driving in the UK.

4.2 Package Booking

Packages are available in all areas of England, Scotland, and Wales. Pricing and availability can be found on our website by entering your postcode.

4.3 Agreement

By making payment for your Package, you agree that Rated Driving acts as your agent to help you prepare to pass your driving test by managing and booking your test(s), connecting you to an Instructor, and performing any further services provided under the specification of your Package.

  1. Lessons

5.1 Separate Agreement

When you make a booking with Rated Driving, you are entering into a separate agreement for the Lessons, which is solely between you and the Instructor. Rated Driving will not be a party to this agreement, nor shall we be liable for any claims arising regarding your Instructor, except where we are at fault.

5.2 Instructor Allocation

Rated Driving guarantees to you that any Instructor to whom you are connected shall be a suitably qualified Instructor registered with the DVSA.

5.3 Lesson Arrangements

It is your responsibility to:

  • Make arrangements as to timing and start location of Lessons with your Instructor directly.
  • Raise and resolve any issues or concerns relating to the behaviour or performance of your Instructor with them directly in the first instance.

5.4 Preferences

At the point of booking your Package, Rated Driving may enquire about your preferences regarding:

  • Your Instructor (e.g., gender, language).
  • Timing of Lessons and tests.

We will attempt to match you with an Instructor aligned to your preferences but cannot guarantee this.

5.5 Lesson Package

Rated Driving will, as your agent and on your behalf, purchase from your Instructor Lessons in such block booking packages as may be offered by your Instructor (“Lesson Package”).

5.6 Availability

You must have reasonable availability for Lessons on a weekly basis unless agreed with your instructor.

5.7 Lesson Timeframe

You have 60 days after booking the Package to start your Lessons, unless agreed otherwise between you and Rated Driving. If your Lessons have not started within this period, your initial payment and proportionate fees incurred by us may be non-refundable.

  1. Changing or Cancelling Lessons

6.1 Instructor’s Policy

Each Instructor has their own policy regarding cancellation or rearrangement of Lessons. It is your responsibility to ask your Instructor about their policy and comply with it.

6.2 Notice Period

As standard, you must give at least 48 hours’ notice directly to your Instructor to cancel or rearrange Lessons. Failure to provide the correct notice may result in you forfeiting those Lessons without a refund.

6.3 Changing Instructor

It is not possible to change Instructor once allocated unless there is a material issue with your Instructor, as judged by Rated Driving. Should we determine there is a material issue, we will try our best to connect you with a replacement Instructor.

6.4 Material Issues

Examples of material issues include:

  • Instructor not attending a Lesson on multiple occasions without valid reason.
  • Instructor conducting Lessons in a manner deemed wholly incompetent.

Non-material issues, such as minor personality conflicts or occasional scheduling conflicts, do not constitute grounds for changing an Instructor.

  1. Your Responsibilities

7.1 Lesson Arrangements

You must:

  • Bring your valid UK provisional driving licence to all Lessons and Tests.
  • Be on time for your Lessons.
  • Ensure you are fit to drive, not under the influence of alcohol or drugs.

7.2 Conduct

The Instructor may refuse to proceed with a Lesson if:

  • You use abusive language or threatening behaviour.
  • You fail to act on any reasonable request made by the Instructor.
  • You are under the influence of alcohol or drugs.

7.3 Issues with Instructor

Any concerns relating to your Instructor’s behaviour or performance should be communicated directly to your Instructor in the first instance. If unresolved, you may contact Rated Driving’s customer support.

7.4 Missed Lessons

If you do not attend a Lesson without providing the required notice, the Instructor will be entitled to keep the full tuition fee of the missed Lesson, and the Lesson time will be deducted from your Package hours. No refunds will be due from Rated Driving in such circumstances.

7.5 Additional Obligations

As a condition of commencing your initial driving lesson, you must disclose to your Instructor any restrictions or fees that may arise from collection or drop-off at your designated pickup or drop-off address. If the Instructor incurs a penalty due to your failure to provide such information, you agree to assume full liability for all costs associated with said penalty.

  1. Test Bookings

8.1 Instructor’s Right to Refuse

The Instructor reserves the right to refuse use of their car for the practical test if they determine your driving does not meet the necessary standard to take the test.

  1. Payments

9.1 Initial Payment

At the point of purchase, you may be required to pay an initial payment as stated at the time of booking your Package.

9.2 Payment Schedule

Unless paid in full at the point of purchase, the Fees shall become due and payable upon allocation of an Instructor and a start date given for your driving lessons.

9.4 Non-Payment

In the event that payment is not made when due, Rated Driving reserves the right to place your Package on hold.

9.5 Payments to Instructor

Rated Driving acts as your agent in connecting you with an Instructor. We will make payments to your Instructor on your behalf. You should not pay your Instructor directly unless instructed by us.

9.6 Third-Party Payment Providers

We may cooperate with third-party payment providers to offer you financing options. Any credit agreement entered into is between you and the third-party provider. Rated Driving is not a party to such agreements and makes no representations or warranties regarding the financial products or services offered.

  1. Refunds and Cancellation Policy

10.1 How to Request a Refund

  1. Email us at support@rateddriving.com or use the learner support chat.
  2. Ensure you’ve confirmed with your driving instructor the number of hours and total value of the refund.

10.2 Eligibility

  • Payments made within the last 30 days will be refunded according to the agreed number of hours and total value between the learner and instructor. After 30 days, no refund will be due.
  • If you do not take driving lessons within 60 days of your latest purchase, you agree that your remaining credits will be nullified with no refund due.

10.3 Refund Process

Any refund due will be made back to the original payment method used at the time of booking. Refunds may take up to 14 working days to process.

  1. Money-Back Guarantee

11.1 Guarantee Conditions

Rated Driving offers learners a no-obligation, “100% Money Back Guarantee” covering 1 hour (60 minutes) of their first driving lesson. If a first-time user is not satisfied, they can contact us via email or by the learner support in the app within 24 hours of the end of their first lesson to receive a full refund at the expense of Rated Driving. Rated Driving will endeavour to rebook  a new instructor.

  1. Data Protection and Privacy

12.1 Personal Data

Any personal data provided to Rated Driving will be held and processed in accordance with our Privacy Policy and applicable data protection laws.

12.2 Use of Data

Your data will be used to:

  • Arrange and manage theory and practical driving tests.
  • Arrange for an Instructor to contact you regarding Lessons.
  • Process your payment for tuition fees and test fees.
  • Contact you concerning your tuition.
  • Contact you with marketing communications, if you have consented.

12.3 Third-Party Disclosure

We will only share your personal information with third parties where required by law or where necessary to provide the Services.

  1. Liability

13.1 Limitation of Liability

Rated Driving is not liable for any direct or indirect loss or damage arising from the actions or omissions of the Instructor.

13.2 Test Outcomes

We do not guarantee that you will pass any driving test as a result of the Lessons.

13.3 Force Majeure

We are not liable for any failure or delay in performing our obligations due to events beyond our reasonable control, including but not limited to acts of God, war, terrorism, civil unrest, or technical failures.

  1. Termination

14.1 Termination by You

You may terminate this agreement at any time by notifying us in writing. Refunds will be handled in accordance with our Refund Policy.

14.2 Termination by Us

We may terminate this agreement immediately if you breach any of these Terms or engage in conduct that is abusive, threatening, or harmful to us, our staff, or Instructors.

14.3 Effect of Termination

Upon termination, any rights or obligations that have accrued up to the date of termination shall remain in effect.

  1. Non-Circumvention

15.1 Direct Transactions Prohibited

You agree not to engage in any transactions or business with Instructors outside of the Rated Driving Services that would circumvent our platform.

15.2 Notification

You are required to notify us immediately if an Instructor offers or attempts to circumvent Rated Driving.

15.3 Consequences

Violation of this clause may result in immediate termination of your account and legal action to recover any losses.

  1. Intellectual Property

16.1 Ownership

All Content included on the Services, unless uploaded by Users, is the property of Rated Driving or our affiliates.

16.2 Restrictions

You may not reproduce, copy, distribute, store, or re-use material from the Services unless otherwise indicated or with express written permission.

16.3 Exceptions

Material from the Services may be re-used without written permission where any of the exceptions detailed in Chapter III of the Copyright Designs and Patents Act 1988 apply.

  1. User-Generated Contributions

17.1 Contributions

The Services may invite you to contribute content, including reviews, comments, and other materials.

17.2 Responsibility

You are solely responsible for your Contributions and any consequences thereof.

17.3 Prohibited Content

Contributions must not be illegal, infringing, or violate any applicable laws or rights of third parties.

17.4 Contribution Licence

By posting your Contributions, you grant us an unrestricted, worldwide, royalty-free licence to use, reproduce, distribute, and display your Contributions in connection with the Services.

  1. Guidelines for Reviews

18.1 Review Criteria

When posting a review, you must:

  • Have first-hand experience with the person/entity being reviewed.
  • Not contain offensive, abusive, or hateful language.
  • Not contain discriminatory references.
  • Not be affiliated with competitors if posting negative reviews.
  • Not make false or misleading statements.

18.2 Our Rights

We may accept, reject, or remove reviews at our sole discretion and have no obligation to screen reviews.

  1. General Provisions

19.1 Changes to Terms

We may update these Terms from time to time. We will notify you of any significant changes.

19.2 Governing Law

These Terms and the relationship between you and Rated Driving shall be governed by and construed in accordance with the laws of England and Wales.

19.3 Dispute Resolution

Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.

19.4 Severability

If any provision of these Terms is found to be unenforceable, the remaining provisions will remain in effect.

19.5 Entire Agreement

These Terms constitute the entire agreement between you and Rated Driving regarding the use of the Services.

19.6 No Waiver

Failure by Rated Driving to enforce any right or provision of these Terms shall not constitute a waiver of such right or provision.

  1. Contact Us

If you have any questions or concerns about these Terms, please contact us at support@rateddriving.com. Notices will be deemed received on the day of sending if the email is received in full on a business day and on the next business day if sent on a weekend or public holiday.