Learner FAQ’s

Good question. The prices for driving lessons vary in different postcodes and transmission types. For example, manual driving lessons in ME20 are cheaper than manual driving lessons in CM1.

To find out the prices of driving lessons in your area, type in your postcode on the homepage of the Rated Driving website and select ‘get prices‘.

If you need any help or have any further questions, please use the live chat, or give us a call on 0330 0439896.

Cancellation Policy

You agree that you will give a minimum of 48 hours notice to the driving instructor via the chat on the Rated Driving app if you need to cancel your booked driving lesson.

You agree that if you do not give at least 48 hours notice to the driving instructor that the payment that you have made for your booked driving lesson will be non-refundable.

Refund Policy

At Rated Driving, we strive to ensure a transparent and fair refund process for our customers. Please carefully review the conditions and steps outlined below if you wish to request a refund:

How to Request a Refund:

1. Email us at support@rateddriving.com or use the learner support chat.
2. Ensure you’ve confirmed with your driving instructor the number of hours and total value for the refund.

Eligibility:

• Payments made within the last 30 days will be refunded according to the agreed number of hours and total value between the learner and instructor.
• Payments made over 30 days ago but within 60 days will be refunded 50% of the outstanding amount.
• Payments made more than 60 days ago are not eligible for a refund.

Processing Time:

• Refunds will be processed within 7-14 business days.

Discounted Packages:

1. Refunds on discounted block bookings are calculated using the standard hourly rate. For instance, if the standard rate is £35 per hour, but a block booking offers 10 hours for £310 (£31 per hour): If you have used 5 hours and request a refund for the remaining 5, your refund will be based on the standard rate. Calculation: £310 (block rate) – £175 (5 hours x £35) = £135 refund.

Please Note:

1. Refunds are issued by Rated Driving on behalf of the driving instructor.
2. Funds will be returned to the original bank account from which the payment was made.

We have over 1000 driving instructors but we are expanding fast! Right now we mainly cover the south east of the UK including:

Find our where we provide driving lessons here

If you would like us to provide driving lessons in your area, please contact us so we can prioritise locations with the highest amount of demand.

Money Back Guarantee

Rated Driving offers Learners a no-obligation, “100% Moneyback guarantee” covering 1 hour (60 minutes) of your first driving lesson which starts on the Day of your First Driving Lesson and ends within 24 hours of the end of your First Driving Lesson.

During this Period, a first-time user can simply contact us by email (support@rateddriving.com) and after telling our Customer Service Team the reason why our services have not been as expected, receive a full refund and will be rebooked with a new instructor.

If you have any questions or need any help, please contact us on the live chat or call us on 0330 0439896. 

When you book your enquiry for driving lessons on our website, it will ask you to add your email address and to create a password. These details are used to login to the Rated Driving app once you have submitted your enquiry.

Follow these steps to login to the Rated Driving app:

• Firstly, download the app from your app store

  

• Secondly, open the app and select ‘learner‘

  

• Next, use the email address and the password that you created when submitting your enquiry to login to the app.

  

If, after following this guide are you still unable to login to the app, please contact us on the live chat or give us a call on 0330 0439896.

Once you have submitted your enquiry on our website, it’s important that you then download and login to the Rated Driving app. Logging into the app is the trigger for us to reach out to our driving instructors for you and to get you connected.

‘If you do not login to the app after completing your enquiry, we will not be able to connect you with one of our instructors.’

Normally, we can get you connected with one of our instructors within 48 hours but there are times when it can take longer than that depending on the instructors availability and how many instructors we have in the area.

Once we have managed to connect you with one of our instructors, you will then be notified by the app via a push notification where you can instantly message and call the instructor through the app to arrange your driving lessons.

After 48 hours, if you have not been connected with one of our instructors, inside the app there is a live chat where you can message us directly and one of the team will be able to provide you with an update.

If you have any questions or would like any help, please contact us on the live chat or call us on 0330 0439896.

Disputes happen from time to time and dealing with them swiftly and coming to a resolution is in everyone’s best interest. You need to follow our Dispute Resolution Policy to resolve disputes.

From time-to-time learners want to change their instructor for a variety of reasons. You can easily do this inside your app by:

• ‘Login’ to the app

  

• Once you are on the ‘home’ screen select the ‘instructor’ tab 

  

• Scroll to the bottom of the screen and select ‘request a different driving instructor’

  

• A pop-up will display asking why you would like to request a different instructor. Once you have selected the relevant answer, we will get to work with finding an alternative instructor based on the feedback you have provided.

  

  Please note, occasionally there are circumstances where we may not have another driving instructor in the area or they may not be available. 
  

If you have any questions or would like any help, please contact us on the live chat or call us on 0330 0439896.

If you have a complaint that you would like to raise, you can contact us either in the app or on our website. 

Logging a complaint via the app:

• Open the Rated Driving app and login to your account
• Once you are on the ‘home’ screen, select the ‘profile’ tab
• From the selection, choose ‘contact us’
• Write your complaint and once you ‘submit’ a member of our team will contact you within 48 hours.

  

Logging a complaint via the website

• Open RatedDriving.com
• Scroll to the bottom of the page and select ‘contact us’

  

   

• Select the type of enquiry and share your complaint. Once completed, select ‘submit’ and we will get in contact with you within 48 hours.
• Alternatively, you can give is a call or use the live chat on the details below.

If you have any questions or would like any help, please contact us on the live chat or call us on 0330 0439896.

If you are trying to speak to your instructor inside the app and you are not getting a response straight away, please bare in mind that your instructor maybe in a 2 hour lesson. The vast majority of instructors turn off their mobile phone during lessons.

Still haven’t had a response after 2-3 hours? you can try the in-app phone to call the instructor, or failing that, reach out to us on the live chat in the app or on the website.

If you have any questions or would like any help, please contact us on the live chat or call us on 0330 0439896.

When you submit your booking, you will see the local prices in your postcode area. These will be the prices you pay for the instructor we connect you with. 

Login to the Rated Driving app

When you log in (provided you are connected with one of our instructors), at the top of the screen select the ‘buy lessons‘ button.

Select the package you would like to purchase and press ‘add‘.

Now select how many of that package you would like to buy, and tap the ‘+‘ to add multiples.

Now you have selected the package you would like to purchase, select ‘next‘.

Finally, add your bank card to your account that you will be using to pay for your driving lessons and select  ‘pay‘.

Once the payment has been made, you will be able to see the payment in your ‘payments‘ tab in your app so you can keep track of all your payments in one place.

If you need any further help, please contact us on the live chat or give us a call on 0330 0439896.