Learner FAQ’s

Good question. The prices for driving lessons vary in different postcodes and transmission types. For example, manual driving lessons in ME20 are cheaper than manual driving lessons in CM1.

To find out the prices of driving lessons in your area, type in your postcode on the homepage of the Rated Driving website and select ‘get prices‘.

If you need any help or have any further questions, please use the live chat, or give us a call on 0330 0439896.

Changing or Cancelling Lessons

Instructor’s Policy

• Each Instructor has their own policy regarding cancellation or rearrangement of Lessons. It is your responsibility to ask your Instructor about their policy and comply with it.

Notice Period

• As standard, you must give at least 48 hours’ notice directly to your Instructor to cancel or rearrange Lessons. Failure to provide the correct notice may result in you forfeiting those Lessons without a refund.

Changing Instructor

• It is not possible to change Instructor once allocated unless there is a material issue with your Instructor, as judged by Rated Driving. Should we determine there is a material issue, we will try our best to connect you with a replacement Instructor.

Material Issues

Examples of material issues include:

• Instructor not attending a Lesson on multiple occasions without valid reason.
• Instructor conducting Lessons in a manner deemed wholly incompetent.
• Non-material issues, such as minor personality conflicts or occasional scheduling conflicts, do not constitute grounds for changing an Instructor.

Refunds and Cancellation Policy

How to Request a Refund

1. Email us at support@rateddriving.com or use the learner support chat.
2. Ensure you’ve confirmed with your driving instructor the number of hours and total value of the refund.

Eligibility

• Payments made within the last 30 days will be refunded according to the agreed number of hours and total value between the learner and instructor. After 30 days, no refund will be due.
• If you do not take driving lessons within 60 days of your latest purchase, you agree that your remaining credits will be nullified with no refund due.

Refund Process

Any refund due will be made back to the original payment method used at the time of booking. Refunds may take up to 14 working days to process.

We have over 1000 driving instructors but we are expanding fast! Right now we mainly cover the south east of the UK including:

Find our where we provide driving lessons here

If you would like us to provide driving lessons in your area, please contact us so we can prioritise locations with the highest amount of demand.

Money-Back Guarantee

Guarantee Conditions

Rated Driving offers learners a no-obligation, “100% Money Back Guarantee” covering 1 hour (60 minutes) of their first driving lesson. If a first-time user is not satisfied, they can contact us via email or by the learner support in the app within 24 hours of the end of their first lesson to receive a full refund at the expense of Rated Driving. Rated Driving will endeavour to rebook a new instructor.

When you book your enquiry for driving lessons on our website, it will ask you to add your email address and to create a password. These details are used to login to the Rated Driving app once you have submitted your enquiry.

Follow these steps to login to the Rated Driving app:

• Firstly, download the app from your app store

  

• Secondly, open the app and select ‘learner‘

  

• Next, use the email address and the password that you created when submitting your enquiry to login to the app.

  

If, after following this guide are you still unable to login to the app, please contact us on the live chat or give us a call on 0330 0439896.

Once you have submitted your enquiry on our website, it’s important that you then download and login to the Rated Driving app. Logging into the app is the trigger for us to reach out to our driving instructors for you and to get you connected.

‘If you do not login to the app after completing your enquiry, we will not be able to connect you with one of our instructors.’

Normally, we can get you connected with one of our instructors within 48 hours but there are times when it can take longer than that depending on the instructors availability and how many instructors we have in the area.

Once we have managed to connect you with one of our instructors, you will then be notified by the app via a push notification where you can instantly message and call the instructor through the app to arrange your driving lessons.

After 48 hours, if you have not been connected with one of our instructors, inside the app there is a live chat where you can message us directly and one of the team will be able to provide you with an update.

If you have any questions or would like any help, please contact us on the live chat or call us on 0330 0439896.

Disputes happen from time to time and dealing with them swiftly and coming to a resolution is in everyone’s best interest. You need to follow our Dispute Resolution Policy to resolve disputes.

From time-to-time learners want to change their instructor for a variety of reasons. You can easily do this inside your app by:

• ‘Login’ to the app

  

• Once you are on the ‘home’ screen select the ‘instructor’ tab 

  

• Scroll to the bottom of the screen and select ‘request a different driving instructor’

  

• A pop-up will display asking why you would like to request a different instructor. Once you have selected the relevant answer, we will get to work with finding an alternative instructor based on the feedback you have provided.

  

  Please note, occasionally there are circumstances where we may not have another driving instructor in the area or they may not be available. 
  

If you have any questions or would like any help, please contact us on the live chat or call us on 0330 0439896.

At Rated Driving, we are committed to ensuring that our learner drivers receive the highest quality of service from the driving instructors we connect them with.

As we act as an agent, our role is to facilitate the relationship between learners and instructors, but we take complaints seriously and aim to address them promptly.

If you are dissatisfied with any aspect of your experience, we encourage you to follow the procedure below to ensure your concerns are handled effectively.

Step 1: Raise the Issue with Your Instructor

As Rated Driving acts as an agent, the first step is to raise any concerns directly with your driving instructor. They are self-employed professionals and will be responsible for addressing most issues related to their services, such as lesson quality, timekeeping, and behaviour.

You should aim to:

• Communicate your complaint clearly and directly with your instructor.
• Provide as much detail as possible about the issue, including specific dates or lessons, if relevant.
• Give your instructor a reasonable opportunity to resolve the matter.

Step 2: Contact Rated Driving

If you are unable to resolve the issue directly with your instructor or feel uncomfortable doing so, please contact Rated Driving so we can assist in mediating the issue. While we are not responsible for the services provided by the instructors, we will do our best to ensure that the situation is resolved to your satisfaction.

You can contact us in one of the following ways:

• Email: Send a detailed explanation of your complaint to support@rateddriving.com.
• Phone: Call our customer service team on 0330 0439896.

When contacting us, please provide:

• Your full name and contact details.
• The name of the instructor.
• A clear description of the issue, including any relevant dates and communications with the instructor.
• Any supporting evidence, such as emails, text messages, or lesson records.

Step 3: Review and Response

Once we have received your complaint, we will acknowledge it within 3 working days and begin investigating. We will:

• Review all information provided.
• Contact the driving instructor to hear their side of the issue, if necessary.
• Facilitate communication between you and the instructor where appropriate.

Please allow up to 10 working days for a full response. We will do our best to resolve the matter within this timeframe but will inform you if more time is required.

Step 4: Final Decision

Once we have completed our investigation, we will provide you with a written response outlining:

• The outcome of our investigation.
• Any actions taken or recommendations made.
• Our final decision on the matter.

If we are unable to reach a satisfactory resolution, you may still pursue independent advice, speaking with the DVSA or legal guidance if needed.

You can complain about your driving instructor to the DVSA, the governing body for driving instructors.

Feedback and Continuous Improvement

At Rated Driving, we value feedback and use it to continuously improve our services. Even if your issue is resolved, we encourage you to share your thoughts so that we can improve the experiences of future learners.

Thank you for choosing Rated Driving, and we look forward to helping you achieve your driving goals.

If you have any questions or would like any help, please contact us on the live chat or call us on 0330 0439896.

If you are trying to speak to your instructor inside the app and you are not getting a response straight away, please bare in mind that your instructor maybe in a 2 hour lesson. The vast majority of instructors turn off their mobile phone during lessons.

Still haven’t had a response after 2-3 hours? you can try the in-app phone to call the instructor, or failing that, reach out to us on the live chat in the app or on the website.

If you have any questions or would like any help, please contact us on the live chat or call us on 0330 0439896.

When you submit your booking, you will see the local prices in your postcode area. These will be the prices you pay for the instructor we connect you with. 

Login to the Rated Driving app

When you log in (provided you are connected with one of our instructors), at the top of the screen select the ‘buy lessons‘ button.

Select the package you would like to purchase and press ‘add‘.

Now select how many of that package you would like to buy, and tap the ‘+‘ to add multiples.

Now you have selected the package you would like to purchase, select ‘next‘.

Finally, add your bank card to your account that you will be using to pay for your driving lessons and select  ‘pay‘.

Once the payment has been made, you will be able to see the payment in your ‘payments‘ tab in your app so you can keep track of all your payments in one place.

If you need any further help, please contact us on the live chat or give us a call on 0330 0439896.