Once you have setup your account and you have been onboarded by one of the team, you will be able to start receiving learner enquiries through to your app.
When a learner job comes through in your area, you will be notified by the app via a push notification. To view the job, open your app and select the ‘learners’ tab.
You will be able to open the learner job and see the following information:
- Learners name
- Previous experience
- If the learner has passed their theory test
- If the learner has book their practical test
- If the learner has booked their practical test, the learner will provide the test centre including the date and time of the test.
- Notes: if the learner has any specific requirements that you need to be made aware of.
Once you have reviewed the enquiry, you can either accept or reject the enquiry. It’s important that you only accept learner enquiries if you know that you can cater to their requirements as we want to ensure that all our learners have a great experience with us.
‘Only accept the jobs that you know that you can cater to. You will not be penalised for rejecting learner jobs as we understand that instructors have busy diaries.’
Once you have accepted the learner job, you and the learner will then ‘connect’. Once you connect with the learner, you will then be able to instantly message them through the app and also call them through the in-app phone.
‘Once you have connected with the learner, please ensure that you introduce yourself as quickly as possible and get an idea of their availability and requirements with the view of getting them booked in for their driving lessons.’
If you have any questions or would like any help, please contact us on the live chat or call us on 0330 0439896.