Instructor Terms and Conditions for Accepting Learners via Rated Driving
Last updated: 13th August 2025
By accepting a learner through Rated Driving, you (the “Instructor”) agree to the following Terms and Conditions in full. These terms govern your relationship with Rated Driving Instructors Ltd (“Rated Driving”, “we”, “us”) and the learner you are assigned to teach. These terms supersede any prior verbal or informal agreements.
- Definitions
Instructor: A DVSA-approved, self-employed driving instructor who accepts learners via Rated Driving.
Learner: A customer who books and pays for an intensive driving course through Rated Driving.
Course: A time-bound package of driving lessons agreed between Rated Driving and the learner, typically involving 10–45 hours of tuition.
Start of Course: Defined as the earlier of (i) the instructor being confirmed to the learner, or (ii) a lesson or timetable being scheduled.
Rated Driving: An agent acting solely as an intermediary between learners and instructors. Rated Driving does not deliver tuition.
- Instructor Obligations
By accepting a learner, you confirm that:
2.1 You are a current DVSA-approved ADI or PDI, not under suspension or investigation.
2.2 You hold valid professional indemnity and car insurance suitable for paid tuition.
2.3 Your vehicle is roadworthy, properly maintained, taxed, and fitted with dual controls.
2.4 You will contact the learner within 48 hours of assignment to introduce yourself and confirm plans for the course.
2.5 You will deliver all booked hours unless the learner cancels under the notice terms below.
2.6 You will behave professionally and respectfully towards the learner at all times.
2.7 You will log lessons accurately and honestly in any systems provided by Rated Driving.
2.8 You must be the individual who both accepts and personally delivers the course in full. Subcontracting, delegating, or passing the learner to another instructor without prior written consent from Rated Driving is strictly prohibited and will result in immediate removal from the platform.
2.9 You must provide the learner with a copy of your own Terms & Conditions before the course begins and obtain a signed copy in return. Failure to do so may impact your ability to enforce cancellation terms or withhold hours in the event of a dispute.
2.10 You must provide Rated Driving with a clear photo of both the front and back of your current DVSA ADI or PDI badge, as well as a photo of the front and back of your valid UK driving licence. These documents are required before any learners can be assigned and must be kept up to date at all times. Failure to supply these may result in suspension from the platform.
- Lesson Delivery and Cancellations
3.1 You are responsible for scheduling lessons directly with the learner once assigned.
3.2 You must give Rated Driving notice of the first scheduled lesson within 5 business days of being assigned a learner.
3.3 If a lesson is cancelled by you, you must offer a suitable reschedule date within 7 days. Persistent unavailability without cause may result in reassignment and withheld payment.
3.4 If a learner cancels with less than 48 hours’ notice, that time is forfeited unless you agree otherwise.
3.5 If you cancel a confirmed course after acceptance, you may be liable for refunding any prepaid hours that have not been delivered, and an admin fee of £100.
3.6 If you disconnect from a course after starting without just cause (e.g. illness, emergency), you must notify Rated Driving immediately. Repeated disconnections will result in permanent removal from our instructor network.
3.7 If you fail to make contact with the learner or Rated Driving within 5 business days of course assignment, the course may be reassigned to another instructor without compensation, and your access to future courses may be suspended.
- Test Day and Vehicle Supply
4.1 You agree to provide your vehicle for the learner’s practical driving test, unless otherwise agreed.
4.2 Two hours of the course are reserved for test day (including travel and waiting time). You will be expected to accompany the learner to the test centre.
4.3 If your vehicle becomes unavailable, you must notify Rated Driving immediately. You may be required to refund the learner for test day hours if no replacement is provided.
- Payment and Refunds
5.1 You will be paid by Rated Driving via bank transfer. We will pay 10 hours upfront and release the next payment of 10 hours only after the logged and verified hours have been submitted to Rated Driving at support@rateddriving.com. Payment is strictly made in 10-hour blocks and contingent on lesson delivery.
5.2 All payouts are conditional upon lessons being completed and recorded. Any overpayment for undelivered hours must be repaid within 5 business days.
5.3 You must not request or accept additional payments from the learner for lessons, tests, fuel, or services related to a Rated Driving course unless Rated Driving has authorised this in writing.
5.4 If a learner raises a dispute or complaint, Rated Driving may withhold further payouts until the issue is resolved.
5.5 If a refund is issued to the learner due to your failure to deliver, you are liable to repay the corresponding amount.
5.5.1 In the event of a disagreement between you and the learner over how many hours have been delivered, Rated Driving’s internal records, lesson logs, and communications will serve as the final and binding evidence. By accepting a course, you agree to accept Rated Driving’s final decision in such matters.
5.5.2 All refunds must be processed through Rated Driving. You agree to return the applicable amount within 5 working days of written request. You must not issue direct refunds to learners without prior written approval from Rated Driving.
- Complaints and Behaviour
6.1 You must not teach under the influence of alcohol, drugs, or while unfit to drive.
6.2 You must not act inappropriately, disrespectfully, or abusively towards learners, Rated Driving staff, or third parties. This includes:
- Use of offensive language
- Unprofessional conduct
Failure to respond to communication
6.3 Any complaints received will be investigated. If upheld, you may be permanently removed from the platform and reported to the DVSA.
6.4 If a complaint is raised, you must not contact the learner directly. Rated Driving will coordinate all communication during active complaints.
6.5 You agree not to publicly disparage Rated Driving or its services, either online or offline. This includes social media posts, reviews, or communications that may harm the business’s reputation. Breach of this clause may result in permanent removal and legal recourse.
- Data Protection
7.1 You agree to process learner personal data only for the purpose of delivering lessons.
7.2 You may store and use learner contact details (e.g. phone number, email) for the sole purpose of delivering the course and facilitating communication (e.g. via phone, text, or messaging apps). You must not share this information with third parties or use it for any purpose beyond delivering the course booked via Rated Driving. Any misuse of learner data will be considered a breach of UK GDPR and result in immediate removal from the platform.
7.3 You agree to cooperate with Rated Driving in responding to subject access, correction, or erasure requests from learners.
- Restrictions and Exclusivity
8.1 You must not attempt to solicit Rated Driving learners for direct payment or private arrangement outside the platform.
8.2 Any such circumvention will result in permanent blacklisting and legal recovery of lost agency commission.
- Instructor Availability and Reliability
9.1 You must only accept courses you are able to deliver in full, within the learner’s stated timeframe and location.
9.2 If your availability changes after course acceptance, you must notify us immediately.
9.3 Repeated cancellations, reschedules, or lack of engagement will lead to reduced or revoked access to future courses.
- Indemnity
10.1 You agree to indemnify and hold harmless Rated Driving from any claims, losses, damages, costs, or liabilities arising from your conduct, failure to deliver agreed lessons, misuse of learner data, breach of these terms, or legal disputes initiated by a learner as a result of your actions.
- Dispute Resolution
11.1 In the event of a disagreement or dispute between you and Rated Driving, both parties agree to first attempt to resolve the matter informally and in good faith. If a resolution cannot be reached within 14 days, either party may pursue the matter through formal legal channels.
- Legal and Governance
12.1 You acknowledge that your relationship with Rated Driving is that of an independent contractor. Nothing in this agreement constitutes employment.
12.2 This agreement is governed by the laws of England and Wales. Any disputes will be handled under the exclusive jurisdiction of the courts of England and Wales.
- Acceptance and Signature
- By accepting any learner through Rated Driving, you confirm that:
- You understand and agree to these Instructor Terms in full.
- You acknowledge your legal and professional responsibilities.
- You agree to uphold the reputation and standards of Rated Driving.
