Terms and Conditions for Driving Instructors

Last updated: 07/10/2024

  1. Introduction

Rated Driving acts solely as an agent, facilitating introductions between learners and DVSA-registered driving instructors and administering lesson and test bookings on behalf of learners.

Rated Driving provides only administrative and customer service support in connection with these introductions. The teaching of lessons and all associated obligations rest entirely with the driving instructor under their direct contract with the learner.

  • Agent Relationship: Rated Driving functions solely as an agent on behalf of driving instructors. While we facilitate introductions and manage administrative tasks, the contract for driving lessons is directly between you (the instructor) and the learner.
  • No Franchise Fees: We do not charge any franchise fees, and there is no minimum commitment or exclusivity agreement required from our partnered instructors.
  • Independent Contractors: You are not employed by Rated Driving. As an independent contractor, you are responsible for your own actions and services provided to learners.

These Terms and Conditions are governed by the laws of England and Wales. By signing up to use the Rated Driving platform, you agree to the following terms.

  1. Definitions and Interpretation

In these Terms and Conditions, unless the context otherwise requires, the following expressions have the following meanings:

  • “Content”: Any text, graphics, images, audio, video, software, data compilations, and any other form of information capable of being stored in a computer that appears on or forms part of the Services.
  • “Rated Driving”: Rated Driving Instructors Ltd of The Carriage House, Mill Street, Maidstone, Kent, United Kingdom, ME15 6YE.
  • “Services”: Collectively, any online facilities, tools, services, or information that Rated Driving makes available through its website and mobile applications, either now or in the future.
  • “System”: Any online communications infrastructure that Rated Driving makes available through the Services, including but not limited to web-based email, message boards, live chat facilities, and email links.
  • “User”/”Users”: Any third party that accesses the Services and is not employed by Rated Driving and acting in the course of their employment.
  1. Description of the Service
  • 3.1 Service Provision: Rated Driving provides a platform where instructors can create tutoring offers and respond to learner requests. After free registration, the platform enables learners and instructors to create profiles and communicate for arranging driving lessons.
  • 3.2 Registration Requirement: Full use of the Services requires registration via our website or mobile applications. Without registration, the app cannot be fully used, and instructors cannot be requested.
  • 3.3 Single Account Policy: Registration of multiple accounts by the same person is not permitted.
  • 3.4 Prohibited Content: Tutoring offers may not refer to or advertise any other tutoring services or platforms.
  • 3.5 Identity Verification: Upon request, you are obliged to confirm your identity by providing appropriate proof.
  • 3.6 Service Changes: We reserve the right at any time and without notice to change, update, modify, or discontinue, temporarily or permanently, the Service (or any part thereof).
  1. Account Registration
  • 4.1 Eligibility: The use of Rated Driving is permitted to natural persons over the age of 18 who are capable of entering into a legally binding contract, as well as mature minors between the ages of 17 and 18 with the consent of their parents.
  • 4.2 Account Security: When creating an account, you will be asked to protect it with a password. You are responsible for maintaining the confidentiality and security of your password and account.
  • 4.3 Accurate Information: You confirm that all information provided during registration and use of the Services is true, complete, accurate, and current. You are responsible for updating any changes to this information.
  • 4.4 Personal Use: The account is for your personal use only. You may not share your account or password with any third party.
  • 4.5 ADI Number Requirement: You must provide your ADI (Approved Driving Instructor) or PDI (Potential Driving Instructor) number when signing up so we can validate your registration with the DVSA. If you are removed from the ADI register, it is your responsibility to inform Rated Driving immediately by emailing support@rateddriving.com so we can freeze or terminate your account.
  1. Qualifications and Documentation
  • 5.1 DVSA Registration: You must be either a DVSA Approved Driving Instructor (ADI) or a Potential Driving Instructor (PDI).
  • 5.2 Good Standing: You confirm that you are not currently suspended or under investigation by the DVSA.
  • 5.3 Proof of Credentials: You agree to provide a valid copy of your DVSA instructor badge and will supply up-to-date copies upon renewal.
  • 5.4 Insurance: You confirm that both you and your vehicle are appropriately insured for the purpose of teaching learner drivers and can provide proof of insurance if requested.

6. Refund Policy for Driving Instructors

This refund policy outlines the process and responsibilities for driving instructors in handling refunds agreed upon with learner drivers. Rated Driving acts solely as an agent in facilitating these transactions.

  • 6.1 Refund Agreement: Any refund agreement is solely between you and the learner.
  • 6.2 Notification: You must promptly notify Rated Driving of any refund agreement so that we can administer it on the learner’s behalf.
  • 6.3 Refund Payment to Rated Driving: Rated Driving may, as agent for the learner, collect and forward funds to discharge your refund obligation.
  • 6.4 Commission Policy for Late Refunds: If you agree to a refund outside of our standard timeframes, you remain responsible for ensuring Rated Driving’s commission and any learner entitlement are covered.
  • 6.5 Merchant-Initiated Transactions: You authorise Rated Driving, acting as agent for the learner, to recover monies previously paid to you in order to fulfil a refund owed to the learner.

6.6 Compliance and Payment Default

  • Failure to honour a refund obligation to a learner may result in suspension from the platform. Rated Driving may, as agent, assist in recovery of refund monies, but Rated Driving is not the counterparty to the refund.

6.7 Refund Exceptions Requiring Immediate Action

Refunds may be required under the following circumstances:

  • 6.7.1 Instructor Complaints: If a complaint requires reassigning the learner to a new instructor, you may need to refund up to 100% of fees for incomplete lessons.
  • 6.7.2 Package Incompletion: If you are unable to complete a package and the learner needs to be reassigned, you must refund all fees for incomplete lessons.
  • 6.7.3 Vehicle Issues: If your vehicle is not fit for use, preventing a learner from taking their test, you are responsible for providing your vehicle for their next test at no additional cost or refunding the related fees.

Payment Default and Enforcement Costs:

  • In the event of non-payment by the due date, Rated Driving reserves the right to take all necessary steps to recover the outstanding amounts, including referral to a collection agency or legal action. You will be liable for all costs associated with such recovery efforts, including but not limited to legal fees and collection agency fees.
  • Should it become necessary for Rated Driving to enforce these Terms and Conditions due to a breach by you, you will be responsible for all related costs and expenses incurred by Rated Driving, including reasonable legal fees, collection agency fees, and court costs.
  1. Accepting and Completing Packages
  • 7.1 Package Details: By accepting a package via the Rated Driving platform, you agree to deliver tuition directly to the learner under your own contract with them.
  • 7.2 Personal Commitment: Lessons must be provided personally unless the learner consents to a substitute instructor who has been onboarded via Rated Driving.
  • 7.3 Transferring Packages: If you cannot complete a package, you must notify us so we can assist the learner in securing an alternative instructor. This is a platform participation requirement, not a contractual service obligation.
  • 7.4 Learner Readiness: Decisions such as whether your vehicle may be used for a test, or whether the learner is test-ready, are solely matters between you and the learner.
  • 7.5 Package Upgrades: Additional lessons must be arranged through the Rated Driving platform. Direct payments from learners outside the platform are not permitted as a condition of platform participation.
  • 7.6 Progress Updates: You are not required to provide progress reports to Rated Driving; however, you may be asked for updates to assist with administrative support (e.g. test bookings).
  • 7.7 Package Completion: A package is considered complete once all lessons are delivered and the practical test is taken.
  1. Behaviour and Conduct
  • 8.1 Legal Compliance: You are obliged to observe all applicable laws and legal regulations of the United Kingdom when using Rated Driving’s Services.
  • 8.2 Initial Contact: Contact the learner within 12 hours of accepting a package to introduce yourself and schedule the first lesson.
  • 8.3 Professionalism: Manage your schedule effectively and communicate any changes or cancellations to the learner in a timely manner.
  • 8.4 Cancellation Policy: While we recommend a 48-hour cancellation policy, it’s your responsibility to establish and communicate your specific policy to the learner at the outset.
  • 8.5 Safety First: You are responsible for the safety of the learner and others during lessons. Do not use mobile phones or smoke (including e-cigarettes) during sessions.
  • 8.6 Prohibited Conduct: You are prohibited from publishing data or content that violates legal regulations or infringes on the intellectual property rights or other rights of third parties.
  • 8.7 System Integrity: You may not use software or other techniques or procedures that could impair the operation, security, and availability of the Services and platform.
  • 8.8 Conduct Towards Rated Driving: Any false or derogatory statements made about Rated Driving may result in immediate termination of your services.
  1. Obligations to Cooperate and Conduct
  • 9.1 Compliance with Laws: You must comply with all applicable laws and regulations when using the Services.
  • 9.2 Prohibited Content: You must not publish content that is illegal, infringing, or violates the rights of others.
  • 9.3 System Security: You must not use software or methods that could impair the operation, security, or availability of the Services.
  • 9.4 Identity Verification: Upon request, you are required to confirm your identity by providing appropriate proof.
  1. Non-Circumvention
  • 10.1 Direct Transactions Prohibited: You agree not to engage in any transactions or business with learners outside of the Rated Driving Services that would circumvent our platform.
  • 10.2 Confidentiality: You must not release the name or account information of any learner to any third party unless required by law.
  • 10.3 No “Cash in Hand” Transactions: You must not accept or offer any cash transactions that bypass our payment system.
  • 10.4 Notification of Circumvention Attempts: You are required to notify us immediately if a learner offers or attempts to circumvent Rated Driving.
  • 10.5 Consequences of Circumvention: Violation of this clause may result in immediate termination of your account and legal action to recover any losses.
  1. Money Back Guarantee

As a commercial benefit offered by Rated Driving at platform level, first-time learners are provided with a 100% Money Back Guarantee covering 1 hour of their first driving lesson.

If a learner notifies Rated Driving within 24 hours that they are dissatisfied, Rated Driving will, as agent for the learner, refund the cost of that hour and assist in rebooking them with a new instructor.

This guarantee does not transfer responsibility for the quality or delivery of lessons from the instructor to Rated Driving. Lesson quality remains solely the responsibility of the instructor under their direct contract with the learner.

  1. Refund Policy for Driving Instructors

This refund policy outlines the steps to be taken when a refund has been agreed upon between a driving instructor and a learner driver.

  • 12.1 Refund Agreement: When a refund is necessary, the amount and conditions must be agreed upon between you and the learner driver.
  • 12.2 Notification: You must promptly notify Rated Driving of the refund agreement, providing all relevant details.
  • 12.3 Payment to Rated Driving: You must transfer the agreed refund amount to Rated Driving within 5 days of the agreement.
  • 12.4 Merchant-Initiated Transactions: By agreeing to these terms, you consent to allow Rated Driving to initiate transactions using your payment information for recurring or unscheduled payments to recover costs associated with learner refunds.
  • 12.5 Compliance: Failure to transfer the agreed refund amount within the specified period may result in penalties or restrictions on your account.
  • 12.6 Payment Default: In the event of non-payment, we reserve the right to take all necessary steps to recover the outstanding amounts, including legal action. You will be liable for all associated costs.
  1. Payment Timing
  • 13.1 Payment Schedule: Instructors will receive payment directly into their nominated bank account within 2 business days of the payment being successfully received by Rated Driving from the learner.
  1. Data Protection and Privacy
  • 14.1 Compliance: You and Rated Driving act as independent data controllers. Rated Driving is a controller for data relating to introductions, bookings, and payments. You are a controller for data relating to tuition delivery and lesson records.
  • 14.2 Data Processor Role: Each party is independently responsible for its own GDPR compliance. Neither party processes data on behalf of the other.
  • 14.3 Purpose of Data Processing: Any personal data shared through the platform must only be used for the purpose of arranging and providing lessons.
  • 14.4 Data Security: Implement appropriate security measures to protect personal data, including encryption and secure disposal.
  • 14.5 Data Subject Rights: Assist us in responding to any data subject requests, such as access or deletion requests.
  • 14.6 Data Breach Protocol: Notify us without undue delay if personal data is lost or stolen and assist in investigation and mitigation.
  • 14.7 Data Retention and Deletion: Do not retain personal data longer than necessary and delete it upon our request.
  1. Intellectual Property
  • 15.1 Ownership: All Content included on the Services, unless uploaded by Users, is the property of Rated Driving or our affiliates.
  • 15.2 Restrictions: You may not reproduce, copy, distribute, store, or in any other fashion re-use material from the Services unless otherwise indicated or with express written permission.
  • 15.3 Exceptions: Material from the Services may be re-used without written permission where any of the exceptions detailed in Chapter III of the Copyright Designs and Patents Act 1988 apply.
  1. User Generated Contributions
  • 16.1 Contributions: The Services may invite you to chat, contribute to, or participate in other functionality, and may provide you with the opportunity to create, submit, post, display, transmit, perform, publish, distribute, or broadcast content and materials.
  • 16.2 Responsibility: You are solely responsible for your Contributions and any consequences thereof.
  • 16.3 Prohibited Content: Contributions must not be illegal, infringing, or violate any applicable laws or rights of third parties.
  • 16.4 No Obligation to Monitor: We have no obligation to monitor your Contributions but reserve the right to remove or edit any Contributions at our discretion.
  1. Contribution License
  • 17.1 Grant of License: By posting your Contributions, you grant us an unrestricted, worldwide, royalty-free license to use, reproduce, distribute, and display your Contributions in connection with the Services.
  • 17.2 Moral Rights: You waive all moral rights in your Contributions and warrant that moral rights have not otherwise been asserted.
  • 17.3 Ownership: You retain ownership of your Contributions but grant us the rights to use them as specified.
  1. Granting of Rights
  • 18.1 License Grant: You grant Rated Driving a non-exclusive, worldwide, royalty-free license to use, reproduce, distribute, and display your content as necessary for providing the Services.
  • 18.2 Right to Edit: We have the right to edit, reduce, or modify your content, provided we do not alter the original meaning or misrepresent your information.
  1. Warranty
  • 19.1 Service Availability: We do not guarantee uninterrupted availability of the Services and are not responsible for any disruptions beyond our control.
  • 19.2 Force Majeure: We are exempt from liability in cases of force majeure, including unforeseen events that prevent us from fulfilling our obligations.
  1. Disclaimers
  • 20.1 No Warranties: We make no warranties or representations regarding the Services, including fitness for a particular purpose, accuracy, or non-infringement.
  • 20.2 Advice: No part of the Service is intended to constitute advice, and you should not rely on any Content for decision-making purposes.
  1. Availability of the Services
  • 21.1 “As Is” Basis: The Service is provided “as is” and on an “as available” basis. We do not guarantee that the Service will be free of defects or faults.
  • 21.2 External Causes: We accept no liability for any disruption or non-availability of the Services resulting from external causes.
  1. Limitation of Liability
  • 22.1 Exclusion of Liability: To the maximum extent permitted by law, we accept no liability for any direct or indirect loss or damage arising from the use of the Services.
  • 22.2 Personal Injury: Nothing in these terms excludes or restricts our liability for death or personal injury resulting from our negligence or fraud.
  • 22.3 Severability: If any term is found unlawful or unenforceable, it shall be severed, and the remaining terms shall remain in effect.
  1. Term and Termination
  • 23.1 Contract Duration: The contract is concluded for an indefinite period.
  • 23.2 Termination by Either Party: Either party may terminate the contract at any time by giving notice via email to support@rateddriving.com.
  • 23.3 Immediate Termination: We reserve the right to terminate your account immediately in cases of breach of these Terms and Conditions.
  1. No Waiver

In the event that we fail to exercise any right or remedy contained herein, this shall not be construed as a waiver of that right or remedy.

  1. Previous Terms and Conditions

In the event of any conflict between these Terms and Conditions and any prior versions, the provisions of these Terms and Conditions shall prevail unless expressly stated otherwise.

  1. Notices

All notices or communications shall be given to us by email to support@rateddriving.com. Notices will be deemed received on the day of sending if the email is received in full on a business day, and on the next business day if sent on a weekend or public holiday.

  1. Governing Law and Jurisdiction

These Terms and Conditions and the relationship between you and Rated Driving shall be governed by and construed in accordance with the laws of England and Wales, and both parties agree to submit to the exclusive jurisdiction of the courts of England and Wales.

Terms and Conditions for Learners (Normal Driving Lessons)

Rated Driving Instructors Ltd
Version: 20.02.2026 (Final)
Last updated: 20/02/2026

Company details: Rated Driving Instructors Ltd (company number 11077197)
Contact: support@rateddriving.com
Phone: 0330 0439896

Plain-English summary

  • Rated Driving is a marketplace/agent. Instructors provide Lessons. Rated Driving provides the platform, matching/enquiry process, payment administration and support.

  • Matching isn’t guaranteed. We send your enquiry to suitable independent instructors, but an instructor may not accept.

  • When you buy hours/products, you receive credits to book through the scheduler.

  • Each purchase includes a Platform Fee (our fee). The Platform Fee is earned on purchase and non-refundable except where we’re at fault or the law requires otherwise.

  • Eligible refunds (if any) relate to unused lesson credits only (not the Platform Fee), subject to: 6-month validity, 6-month refund request deadline, and 48-hour cancellation/no-show rules.

  • If you’re inactive for 30 days, we may close your booking after notice.

  • Only pay in-app. Off-app payments are outside Rated Driving records and support, and may lead to suspension.

  • Your statutory consumer rights remain in place.

1. About Rated Driving and these Terms

1.1 These Terms apply between you (the learner, a consumer) and Rated Driving Instructors Ltd (“Rated Driving”, “we”, “us”, “our”) of The Carriage House, Mill Street, Maidstone, Kent, ME15 6YE.

1.2 These Terms govern your use of our website, mobile applications and related services (together, the Platform), and your purchases/bookings made through the Platform.

1.3 By creating an account, submitting an enquiry, making a purchase, or using the Platform, you agree to these Terms. If you do not agree, do not use the Platform.

2. Definitions and interpretation

2.1 In these Terms:

  • “Booking” means the arrangement of Lesson time and/or a Product through the Platform scheduler and/or in-app communications.

  • “Credits” means booking units issued to your account following a purchase, used to reserve/book Lessons and/or Products through the Platform. Credits are units of booking/time, not money.

  • “Lesson Credit” means a booking unit for Lesson time. Unless stated otherwise in the Platform for a particular purchase, 1 Lesson Credit = 1 hour of Lesson time.

  • “Cooling-Off Period” means the 14-day cancellation period under consumer law for distance contracts, starting the day after a purchase is made, where applicable.

  • “Instructor” means an independent, self-employed driving instructor using the Platform.

  • “Lesson(s)” means driving tuition services provided by an Instructor.

  • “Lesson Fees” means the portion of the purchase price attributable to payment for Lessons (payable to the Instructor).

  • “Platform Fee” means the portion of the purchase price retained by Rated Driving for providing Platform Services.

  • “Platform Services” means services provided by Rated Driving as a marketplace/agent, including operating the Platform, handling enquiries/matching administration, enabling in-app chat/call and scheduling, administering payments, customer support, and administering cancellations/refunds in line with these Terms.

  • “Products” means additional items/services made available through the Platform (including driving test day car hire and other instructor-created services).

  • “Purchase Date” means the date and time we accept payment for a purchase through the Platform.

  • “Validity Period” means 6 months from the Purchase Date for each purchase.

  • “Inactivity Period” means 30 consecutive days where there is no activity on your account relating to bookings (including no Lessons booked, no scheduled Lessons, and no contact with us via in-app support or email about arranging Lessons), unless we decide acting reasonably that other activity should count.

2.2 Headings are for convenience only and do not affect interpretation.

3. Marketplace role and agency (role clarity)

3.1 Rated Driving operates a marketplace. We do not provide driving Lessons. Lessons are provided by independent Instructors.

3.2 When you book Lessons, your contract for those Lessons is with the Instructor. Rated Driving is not a party to the Lessons contract.

3.3 Rated Driving provides Platform Services as an agent/intermediary, including administration, payments, support and the tools that enable you to connect with Instructors.

3.4 Instructors are not our employees, partners or representatives. We do not supervise Lessons or control how an Instructor delivers tuition.

4. Eligibility and account

4.1 You must be eligible to learn to drive in the UK and hold (or be eligible to hold) a valid UK provisional driving licence.

4.2 You must provide accurate information and keep it updated (including contact details, address/postcode, and availability). Inaccurate information may prevent matching and may affect your rights under these Terms.

4.3 You are responsible for keeping your login details secure.

5. Enquiries, matching and communications (no guarantee)

5.1 When you submit your details, we will send your enquiry (including address area, availability and preferences) to suitable independent Instructors.

5.2 Matching is not guaranteed. An Instructor may decline or may not respond.

5.3 If an Instructor accepts your enquiry, you can communicate via in-app chat and in-app calling to discuss and agree lesson arrangements.

5.4 You must use the Platform respectfully. Abuse, harassment, discrimination, threats, or unsafe conduct may result in account suspension or termination.

6. Prices, rate-lock, credits and purchases

6.1 Rate locked. Your lesson rate is fixed when you first book with an Instructor for that Instructor and lesson type, unless:
(a) you change Instructor;
(b) you purchase a different product/lesson type; or
(c) you explicitly agree a change.

6.2 Credits on purchase. When you purchase hours/products, we issue Credits to your account. Credits can be used to reserve/book through the Platform scheduler in line with availability and these Terms.

6.3 Credits are non-transferable and have no cash value except as part of an eligible refund under clause 10.

6.4 Validity. Credits issued for a purchase expire at the end of the Validity Period unless extended under clause 10.11.

7. Payments and payment processing

7.1 Payments are processed through third-party payment providers. Your bank/card statement may show “Rated Driving”.

7.2 You authorise us to:
(a) accept payment for your purchase;
(b) retain the Platform Fee; and
(c) remit the Lesson Fees and/or Product amounts to the Instructor and/or third-party supplier as applicable.

7.3 You must not pay Instructors directly unless we explicitly instruct you to do so.

7.4 If payment fails, is reversed, or is disputed (including chargebacks), we may pause or cancel Credits/Bookings while we investigate.

8. Lessons and Products (delivery and discretion)

8.1 Lessons are delivered by the Instructor. You must follow the Instructor’s reasonable safety instructions.

8.2 An Instructor may refuse to proceed with, or may end, a Lesson if you are late, unfit to drive, under the influence of alcohol/drugs, abusive, or present a safety risk. A refused Lesson may still be chargeable under clause 9.

8.3 Practical test vehicle. Where a Product includes vehicle use for a test, the Instructor may refuse use of their car if, in their professional judgement, you are not ready or it is unsafe.

8.4 Products may be supplied by Instructors and/or third parties and may have supplier-specific conditions shown to you in the Platform.

 

9. Cancellations, rescheduling, lateness and no-shows (48-hour rule)

9.1 Unless your Instructor agrees otherwise in writing, you must give at least 48 hours’ notice to cancel or rearrange a Lesson.

9.2 If you cancel or rearrange with less than 48 hours’ notice, arrive too late to reasonably deliver the Lesson, or do not attend, the Lesson may be treated as chargeable and the relevant Credits may be deducted. No refund is due for that Lesson time.

9.3 If an Instructor fails to attend or repeatedly behaves unreasonably, you should raise it with the Instructor first. If unresolved, contact us with details so we can investigate and assist.

10. Refunds, Platform Fee, credits expiry and refund deadlines

10.1 What can be refunded (and what cannot)

10.1.1 Each purchase price consists of:
(a) Platform Fee (for Platform Services); and
(b) Lesson Fees and/or Product amounts.

10.1.2 Platform Fee earned on purchase. The Platform Fee is earned immediately on purchase and is non-refundable, except where:
(a) we take payment but do not issue the Credits for that purchase due to our error (in which case we will refund that purchase);
(b) we have materially breached these Terms or failed to provide Platform Services with reasonable care and skill; or
(c) the law requires otherwise.

10.1.3 Any eligible refund relates to unused Lesson Credits / refundable Product value only, and does not include the Platform Fee (unless clause 10.1.2 applies).

10.2 Validity Period (6 months) and expiry

10.2.1 Credits issued for a purchase must be used within the Validity Period of 6 months from the Purchase Date, unless extended under clause 10.11.

10.2.2 After expiry, unused Credits from that purchase expire and are not refundable, except where the law requires otherwise.

10.3 Refund request deadline (6 months)

10.3.1 Any refund request must be made within 6 months of the Purchase Date for that purchase.

10.3.2 Requests made after 6 months will be declined except where the law requires otherwise.

10.4 How unused credit refunds are calculated

10.4.1 If you are eligible for a refund, the refundable amount is the unused Lesson Fees (or refundable Product value) associated with the unused Credits.
10.4.2 For clarity: if you bought 10 Lesson Credits and used 4 Lesson Credits, the maximum eligible refund (if any) is calculated from the Lesson Fees portion of the purchase allocated to the unused 6 Lesson Credits (6 hours), not the total price paid per Lesson Credit/hour, because the Platform Fee is retained on purchase under clause 10.1.2.
10.4.3 Lesson Credit Value means the value of each unused Lesson Credit for refund purposes, calculated by dividing the Lesson Fees portion of that purchase by the total number of Lesson Credits issued for that purchase.
10.4.4 The refund for unused Lesson Credits (if any) is: unused Lesson Credits × Lesson Credit Value.
10.4.5 Before we process any refund, we will make available (in-app and/or by email) the refund calculation for that purchase on request.
10.4.6 We may rely on Platform records and/or Instructor confirmation to determine:
(a) Credits used and remaining; and
(b) the correct allocation of Lesson Fees to Credits.

10.5 Discounted/promotional bundles (no “double benefit”)

10.5.1 Where you purchased a discounted bundle, any refund may be recalculated so that used Lesson time is treated at the applicable non-discounted rate for that Instructor/lesson type at the time of booking, with the balance (if any) refundable as unused Lesson Fees only.

10.6 Products and third-party instructed costs

10.6.1 Unless stated otherwise at purchase, Products may become non-refundable once:
(a) the Product is booked/confirmed; or
(b) performance has started; or
(c) we or the Instructor instruct a third party or incur a cost on your behalf that is not recoverable.

10.6.2 Where a Product is refundable, any refund may be reduced by:
(a) non-recoverable third-party charges; and/or
(b) the value of any part already supplied.

10.7 How to request a refund

10.7.1 Contact us via in-app support or by email at support@rateddriving.com.

10.7.2 You must provide any information we reasonably request to calculate the refund (e.g., relevant purchase, credits used, dates).

10.8 Refund method and timing

10.8.1 Refunds are made to the original payment method where possible. If not possible, we may refund by bank transfer.

10.8.2 Where a refund is agreed and the amount is confirmed, we will process it within 14 days.

10.9 Inactivity (30 days)

10.9.1 If an Inactivity Period occurs, we may (acting reasonably):
(a) pause your booking/credits; and/or
(b) send you notice requiring you to re-engage within 14 days; and/or
(c) if you do not re-engage after notice, close the booking and continue the Validity Period running.

10.9.2 Inactivity does not extend the Validity Period unless we agree an extension under clause 10.11.

10.10 Exceptional circumstances (medical/pregnancy/relocation)

10.10.1 If, during the Validity Period, you cannot reasonably continue due to medical issues, pregnancy or relocation, you may request:
(a) an extension; or
(b) a refund of eligible unused Lesson Fees / refundable Product value.

10.10.2 We may require reasonable evidence.

10.10.3 If we agree a refund under this clause, we may deduct a £49 administration fee, unless you are entitled to a refund because of our material breach or failure to use reasonable care and skill.

10.11 Consumer cancellation rights (Cooling-Off Period)

10.11.1 Where the law provides you with a Cooling-Off Period for a purchase made at a distance, those rights apply subject to the law’s rules on deductions for services provided and any loss of the right to cancel once services are fully performed. To exercise a cancellation right, contact us via in-app learner support or email support@rateddriving.com and we’ll confirm receipt.

10.11.2 Nothing in these Terms removes rights you cannot lawfully lose.

11. First lesson refund promise (commercial promise)

11.1 If you are dissatisfied with your first Lesson, notify us within 24 hours. We will refund up to 1 hour (60 minutes) of that first Lesson and assist with reallocation.

11.2 This promise applies once per learner and is subject to reasonable anti-misuse checks.

11.3 Refunds under this clause may be made by bank transfer.

12. Buyer Protection (support process)

12.1 Any “buyer protection” or “support” messaging in the Platform refers to our internal process for handling queries, complaints and disputes. It is not insurance and does not mean all purchases are refundable.

12.2 Refunds are only provided where required by law, set out in these Terms, or agreed by us as a discretionary goodwill gesture.

13. Non-circumvention and off-platform payments

13.1 You must not attempt to bypass the Platform by arranging or paying for Lessons/Products off-platform with an Instructor you found through Rated Driving.
13.2 You must not pay an Instructor directly unless we explicitly instruct you to do so.
13.3 Account suspension/termination. We may suspend or terminate your account and/or access to the Platform if you materially breach these Terms, misuse the Platform, attempt circumvention, commit fraud, or behave abusively or unsafely. Where reasonably practicable, we will give notice and reasons. Any rights/obligations accrued before suspension/termination remain in effect.

14. Complaints and disputes

14.1 Contact support via in-app support or support@rateddriving.com with relevant details.

14.2 We aim to acknowledge complaints within 5 working days and provide a substantive response within 15 working days, where reasonably possible.

15. Liability

15.1 Nothing limits liability for death or personal injury caused by negligence, fraud, or any liability that cannot be excluded by law.

15.2 Subject to clause 15.1, we are not liable for the Instructor’s acts/omissions or how Lessons are delivered, because Lessons are provided under your contract with the Instructor.

15.3 Subject to clause 15.1, our liability for Platform Services is limited to the amount of the Platform Fee paid for the relevant purchase giving rise to the claim.

15.4 We do not guarantee test passes or outcomes.

16. Data protection

16.1 We process personal data in accordance with our Privacy Policy. You acknowledge we will share relevant details with Instructors for the purposes of responding to your enquiry and arranging bookings.

17. Changes to these Terms

17.1 We may update these Terms from time to time. We will notify you of material changes via the Platform or by email.

18. General

18.1 Entire agreement
These Terms (together with any documents expressly referred to in them, including the Privacy Policy and any purchase/booking confirmations shown in the Platform) form the entire agreement between you and us regarding your use of the Platform and any purchases you make through it.

18.2 Changes and variations
(a) We may update these Terms from time to time as set out in clause 17.
(b) Changes will not normally apply to purchases already made, unless the change is required by law, is to your benefit, or is necessary for security or to prevent fraud, and we apply it fairly.
(c) No other variation to these Terms will be effective unless it is agreed in writing between you and us (including via the Platform).

18.3 Assignment and transfer
(a) We may transfer (assign) our rights and obligations under these Terms to another organisation. If we do, we will ensure that your rights under these Terms are not adversely affected and we will notify you.
(b) You may not transfer your rights or obligations under these Terms to anyone else without our prior written consent.

18.4 No waiver
If we do not enforce a right or remedy available to us, this will not mean we waive that right or remedy, and it will not mean you do not have to comply with your obligations.

18.5 Severability
If any provision (or part of a provision) of these Terms is found by a court or competent authority to be unlawful, invalid or unenforceable, the remaining provisions will remain in full force and effect.

18.6 Third party rights
These Terms are between you and us only. No other person has any rights to enforce any term of this agreement under the Contracts (Rights of Third Parties) Act 1999.

18.7 Notices
We may contact you via in-app notifications, email, SMS and/or phone using the details in your account. You are responsible for keeping these up to date.

19. Governing law and jurisdiction

19.1 These Terms are governed by the laws of England and Wales.

19.2 If you live in Scotland, you can bring legal proceedings in the Scottish courts or the courts of England and Wales.

Terms and Conditions for Intensive Driving Courses

Last updated: 30/08/2025

Important: By placing a booking with Rated Driving, you confirm that you have read, understood, and agree to these Terms and Conditions in full.

Rated Driving acts solely as an agent, connecting learners with self-employed, DVSA-registered driving instructors. The terms below outline the responsibilities of Rated Driving, the driving instructors, and the learners engaging in our services.

1. Parties and Definitions

  • Rated Driving is a trading name of Rated Driving Instructors Ltd. (“we”, “us”, “our”) and acts solely as an intermediary and administrative agent.

  • Instructor means a DVSA-approved, self-employed individual who contracts directly with the Learner for the provision of driving tuition.

  • Learner (“you”, “your”) refers to the individual booking and undertaking the course.

  • Course refers to the total hours of tuition arranged with an Instructor, coordinated by Rated Driving, and may include an optional fast-track test booking.

  • Start of Course is defined as the point at which either an Instructor has been allocated or a lesson date/timetable has been confirmed — whichever occurs first.

2. Role of Rated Driving

Rated Driving acts solely as a booking and coordination agent.

We do not provide driving lessons or tuition, we do not employ the Instructors, and we do not act as the principal provider of services. Your tuition contract is always with your allocated Instructor.

If Rated Driving collects balance payments on your behalf, this is done strictly in our capacity as agent for the Instructor. At no point does this change the contractual relationship — the Instructor remains the sole provider of tuition, and Rated Driving remains the intermediary only.

3. Deposit, Payments, and Pricing

  • A non-refundable deposit is payable to Rated Driving at the point of booking. This covers administrative services including instructor allocation, timetable coordination, and (if selected) fast-track test booking.

  • The remaining balance of the course fee must be paid either:

    1. Directly to your allocated Instructor, under terms agreed with them; or

    2. Through Rated Driving, acting only as agent. In this case, Rated Driving will receive the funds and transfer them to your Instructor.

  • Where balance payments are made via Rated Driving, we do not hold the funds as the provider of services — we process them solely as agent and forward them to the Instructor.

  • You must ensure the balance is paid in full before your course start date (or at the first lesson, if otherwise agreed with your Instructor). Failure to pay may result in cancellation at the Instructor’s discretion, and your deposit will be forfeited.

  • Any additional hours or retests must always be arranged and paid directly to your Instructor, unless otherwise agreed.

  • Payment of the full course fee is required regardless of whether you pass your test, complete all lessons, or are satisfied with your progress. No refunds will be issued on the basis of dissatisfaction, pace of learning, or outcome.

4. Cooling-Off Period and Refund Terms

  • You are entitled to a 14-day cooling-off period from the date you pay your deposit.

  • If an Instructor is allocated or lessons are confirmed within this period, the service is deemed to have begun and the deposit becomes non-refundable.

  • After the cooling-off period or course commencement (whichever is earlier), deposits are strictly non-refundable.

  • If we cannot allocate an Instructor within 14 days of your deposit, you are entitled to a full refund of the deposit.

  • Refunds of unused hours after the course has begun are:

    • Instructor-paid balance: handled under the Instructor’s own refund policy.

    • Rated Driving-paid balance: administered by Rated Driving as agent, in line with the Instructor’s stated refund policy, and forwarded accordingly.

5. Learner Conduct and Obligations

You agree to the following conditions. Breach may result in course termination without refund:

  • You must hold a valid UK provisional driving licence and meet DVSA eyesight standards.

  • You must attend all lessons and tests on time. Lateness or failure to attend will result in forfeited hours.

  • You must not attend lessons under the influence of alcohol, drugs, or any substance that impairs your ability to drive.

  • You must behave respectfully and professionally towards your Instructor at all times.

  • You must disclose any medical or health condition that may affect your driving or lesson participation.

6. Instructor Responsibilities

  • The Instructor is solely responsible for providing tuition, setting your lesson schedule, assessing your readiness for the driving test, and supplying a roadworthy, insured vehicle.

  • The Instructor may take breaks as required during longer sessions for safety reasons.

  • Instructors reserve the right to cancel or reschedule lessons due to safety concerns, illness, or mechanical issues.

  • Instructors are expected to provide you with their own terms and cancellation policy prior to the course starting.

7. Cancellations and Changes

  • Cancelling a full course requires at least 28 days’ notice. No refund is given for shorter notice unless no Instructor was allocated.

  • You must give at least 48 hours’ notice to reschedule or cancel individual lessons. Missed or late-cancelled lessons will be forfeited.

  • Instructor changes:

    • Free of charge if requested after your first lesson.

    • £100 admin fee if more than one lesson has already taken place.

  • Balance route applies:

    • If your balance was paid directly to your Instructor, cancellation/refund of unused hours is subject to their policy.

    • If your balance was paid via Rated Driving, refund processing is carried out by Rated Driving only as agent, and the funds are passed to/from your Instructor accordingly.

  • Courses must be started within 3 months of booking unless an extension is agreed in writing. After this time, the course may expire and hours will be forfeited.

8. Driving Test Booking (Optional Add-On)

  • A fast-track test service can be added for £195, which includes the DVSA’s £62 practical test fee.

  • The test is sourced through a trusted third-party cancellation provider. This fee is passed on in full and is non-refundable once the test is confirmed.

  • Any amendments to a confirmed test will incur a £195 fee, charged by the provider.

  • Rated Driving does not profit from test bookings and cannot guarantee a specific date or test centre.

9. Chargebacks and Disputes

  • You agree not to initiate a chargeback without first contacting Rated Driving in writing.

  • Instructor-paid balance: all financial disputes are between you and the Instructor.

  • Rated Driving-paid balance: any chargeback raised will be treated as a dispute with the Instructor for whom Rated Driving acted as agent.

  • Unwarranted chargebacks will be treated as a breach of contract.

  • We reserve the right to recover any reversed funds using a third-party collection agency and apply a £50 admin fee.

10. Service Disruption and Force Majeure

Neither Rated Driving nor your Instructor can be held liable for disruptions caused by bad weather, illness, vehicle breakdown, DVSA cancellations, or government restrictions.

If the balance was paid via Rated Driving, refunds for unused hours will still be calculated by reference to your Instructor’s policy, and Rated Driving will act solely as transfer agent.

11. Limitations of Liability

  • Rated Driving is not responsible for tuition quality, learner driving performance, or test outcomes.

  • Where Rated Driving processes balance payments, this does not alter our status — we act only as an agent and never as the Instructor or service provider.

  • Our liability is limited strictly to the administrative services we provide.

12. Governing Law

These terms are governed by the laws of England and Wales.
Any disputes must be submitted to the exclusive jurisdiction of the courts of England and Wales.

13. Acceptance

By booking a course and paying your deposit, you confirm that:

  • You understand and accept these Terms in full.

  • You accept Rated Driving’s role as agent only.

  • You understand that lessons are delivered under a separate contract between you and the Instructor.

  • You acknowledge that your deposit is paid to Rated Driving, and your remaining course balance is payable either to the Instructor directly or to Rated Driving acting strictly as the Instructor’s agent.

14. Course Pause, Reactivation, and Admin Fees

  • You may request to pause your course once, for up to 90 days, subject to Instructor agreement.

  • A £50 admin fee applies to process any pause or reactivation.

  • If your course is not resumed within 90 days, it will expire and all hours and payments will be forfeited.

15. Refund Eligibility Clarification

Refunds will not be granted in the following circumstances:

  • You change your mind after the cooling-off period ends or after the course begins

  • You are not deemed test-ready by your Instructor

  • You fail to attend or are late to lessons

  • You are removed from the course for behaviour or intoxication

  • You cancel a confirmed test

  • You continue lessons despite being dissatisfied

Balance route applies:

  • Instructor-paid balance: refunds governed by Instructor policy.

  • Rated Driving-paid balance: refunds administered by Rated Driving in line with Instructor’s policy, with Rated Driving acting only as agent.

Rated Driving does not offer pass guarantees, timeframe guarantees, or Instructor performance guarantees.

16. Abuse of Policy and Fair Usage

We reserve the right to cancel or withhold service without refund if:

  • You attempt to repeatedly change instructors

  • You submit false information at booking

  • You behave abusively or exploit refund policies

  • You book without intention to complete the course

17. Communications and Documentation

  • All formal communication must be in writing to: support@rateddriving.com

  • If your balance was paid directly to the Instructor, refund or cancellation requests must be raised with the Instructor, not Rated Driving.

  • If your balance was paid via Rated Driving, requests are raised with us, but we will process them solely in our role as agent of the Instructor.

  • You are expected to notify us of any complaint or concern within 7 days of the issue arising. We will respond within 5 business days. If unresolved, a formal internal review may be requested.

18. Legal Interpretation and Severability

If any part of these Terms is deemed unenforceable, the remainder shall still apply.
Failure to enforce a term is not a waiver of that right.

These Terms override all prior verbal or written communication and represent the entire agreement.

19. Data and Privacy

We collect and process your personal data in line with our Privacy Policy.

Your information will only be shared with your allocated Instructor or third-party test provider for the purpose of delivering your course.

We do not sell or misuse your data. You may request data deletion at any time in writing to: support@rateddriving.com