Terms and Conditions for Driving Instructors

Last updated: 07/10/2024

  1. Introduction

Rated Driving acts solely as an agent, facilitating introductions between learners and DVSA-registered driving instructors and administering lesson and test bookings on behalf of learners.

Rated Driving provides only administrative and customer service support in connection with these introductions. The teaching of lessons and all associated obligations rest entirely with the driving instructor under their direct contract with the learner.

  • Agent Relationship: Rated Driving functions solely as an agent on behalf of driving instructors. While we facilitate introductions and manage administrative tasks, the contract for driving lessons is directly between you (the instructor) and the learner.
  • No Franchise Fees: We do not charge any franchise fees, and there is no minimum commitment or exclusivity agreement required from our partnered instructors.
  • Independent Contractors: You are not employed by Rated Driving. As an independent contractor, you are responsible for your own actions and services provided to learners.

These Terms and Conditions are governed by the laws of England and Wales. By signing up to use the Rated Driving platform, you agree to the following terms.

  1. Definitions and Interpretation

In these Terms and Conditions, unless the context otherwise requires, the following expressions have the following meanings:

  • “Content”: Any text, graphics, images, audio, video, software, data compilations, and any other form of information capable of being stored in a computer that appears on or forms part of the Services.
  • “Rated Driving”: Rated Driving Instructors Ltd of The Carriage House, Mill Street, Maidstone, Kent, United Kingdom, ME15 6YE.
  • “Services”: Collectively, any online facilities, tools, services, or information that Rated Driving makes available through its website and mobile applications, either now or in the future.
  • “System”: Any online communications infrastructure that Rated Driving makes available through the Services, including but not limited to web-based email, message boards, live chat facilities, and email links.
  • “User”/”Users”: Any third party that accesses the Services and is not employed by Rated Driving and acting in the course of their employment.
  1. Description of the Service
  • 3.1 Service Provision: Rated Driving provides a platform where instructors can create tutoring offers and respond to learner requests. After free registration, the platform enables learners and instructors to create profiles and communicate for arranging driving lessons.
  • 3.2 Registration Requirement: Full use of the Services requires registration via our website or mobile applications. Without registration, the app cannot be fully used, and instructors cannot be requested.
  • 3.3 Single Account Policy: Registration of multiple accounts by the same person is not permitted.
  • 3.4 Prohibited Content: Tutoring offers may not refer to or advertise any other tutoring services or platforms.
  • 3.5 Identity Verification: Upon request, you are obliged to confirm your identity by providing appropriate proof.
  • 3.6 Service Changes: We reserve the right at any time and without notice to change, update, modify, or discontinue, temporarily or permanently, the Service (or any part thereof).
  1. Account Registration
  • 4.1 Eligibility: The use of Rated Driving is permitted to natural persons over the age of 18 who are capable of entering into a legally binding contract, as well as mature minors between the ages of 17 and 18 with the consent of their parents.
  • 4.2 Account Security: When creating an account, you will be asked to protect it with a password. You are responsible for maintaining the confidentiality and security of your password and account.
  • 4.3 Accurate Information: You confirm that all information provided during registration and use of the Services is true, complete, accurate, and current. You are responsible for updating any changes to this information.
  • 4.4 Personal Use: The account is for your personal use only. You may not share your account or password with any third party.
  • 4.5 ADI Number Requirement: You must provide your ADI (Approved Driving Instructor) or PDI (Potential Driving Instructor) number when signing up so we can validate your registration with the DVSA. If you are removed from the ADI register, it is your responsibility to inform Rated Driving immediately by emailing support@rateddriving.com so we can freeze or terminate your account.
  1. Qualifications and Documentation
  • 5.1 DVSA Registration: You must be either a DVSA Approved Driving Instructor (ADI) or a Potential Driving Instructor (PDI).
  • 5.2 Good Standing: You confirm that you are not currently suspended or under investigation by the DVSA.
  • 5.3 Proof of Credentials: You agree to provide a valid copy of your DVSA instructor badge and will supply up-to-date copies upon renewal.
  • 5.4 Insurance: You confirm that both you and your vehicle are appropriately insured for the purpose of teaching learner drivers and can provide proof of insurance if requested.

6. Refund Policy for Driving Instructors

This refund policy outlines the process and responsibilities for driving instructors in handling refunds agreed upon with learner drivers. Rated Driving acts solely as an agent in facilitating these transactions.

  • 6.1 Refund Agreement: Any refund agreement is solely between you and the learner.
  • 6.2 Notification: You must promptly notify Rated Driving of any refund agreement so that we can administer it on the learner’s behalf.
  • 6.3 Refund Payment to Rated Driving: Rated Driving may, as agent for the learner, collect and forward funds to discharge your refund obligation.
  • 6.4 Commission Policy for Late Refunds: If you agree to a refund outside of our standard timeframes, you remain responsible for ensuring Rated Driving’s commission and any learner entitlement are covered.
  • 6.5 Merchant-Initiated Transactions: You authorise Rated Driving, acting as agent for the learner, to recover monies previously paid to you in order to fulfil a refund owed to the learner.

6.6 Compliance and Payment Default

  • Failure to honour a refund obligation to a learner may result in suspension from the platform. Rated Driving may, as agent, assist in recovery of refund monies, but Rated Driving is not the counterparty to the refund.

6.7 Refund Exceptions Requiring Immediate Action

Refunds may be required under the following circumstances:

  • 6.7.1 Instructor Complaints: If a complaint requires reassigning the learner to a new instructor, you may need to refund up to 100% of fees for incomplete lessons.
  • 6.7.2 Package Incompletion: If you are unable to complete a package and the learner needs to be reassigned, you must refund all fees for incomplete lessons.
  • 6.7.3 Vehicle Issues: If your vehicle is not fit for use, preventing a learner from taking their test, you are responsible for providing your vehicle for their next test at no additional cost or refunding the related fees.

Payment Default and Enforcement Costs:

  • In the event of non-payment by the due date, Rated Driving reserves the right to take all necessary steps to recover the outstanding amounts, including referral to a collection agency or legal action. You will be liable for all costs associated with such recovery efforts, including but not limited to legal fees and collection agency fees.
  • Should it become necessary for Rated Driving to enforce these Terms and Conditions due to a breach by you, you will be responsible for all related costs and expenses incurred by Rated Driving, including reasonable legal fees, collection agency fees, and court costs.
  1. Accepting and Completing Packages
  • 7.1 Package Details: By accepting a package via the Rated Driving platform, you agree to deliver tuition directly to the learner under your own contract with them.
  • 7.2 Personal Commitment: Lessons must be provided personally unless the learner consents to a substitute instructor who has been onboarded via Rated Driving.
  • 7.3 Transferring Packages: If you cannot complete a package, you must notify us so we can assist the learner in securing an alternative instructor. This is a platform participation requirement, not a contractual service obligation.
  • 7.4 Learner Readiness: Decisions such as whether your vehicle may be used for a test, or whether the learner is test-ready, are solely matters between you and the learner.
  • 7.5 Package Upgrades: Additional lessons must be arranged through the Rated Driving platform. Direct payments from learners outside the platform are not permitted as a condition of platform participation.
  • 7.6 Progress Updates: You are not required to provide progress reports to Rated Driving; however, you may be asked for updates to assist with administrative support (e.g. test bookings).
  • 7.7 Package Completion: A package is considered complete once all lessons are delivered and the practical test is taken.
  1. Behaviour and Conduct
  • 8.1 Legal Compliance: You are obliged to observe all applicable laws and legal regulations of the United Kingdom when using Rated Driving’s Services.
  • 8.2 Initial Contact: Contact the learner within 12 hours of accepting a package to introduce yourself and schedule the first lesson.
  • 8.3 Professionalism: Manage your schedule effectively and communicate any changes or cancellations to the learner in a timely manner.
  • 8.4 Cancellation Policy: While we recommend a 48-hour cancellation policy, it’s your responsibility to establish and communicate your specific policy to the learner at the outset.
  • 8.5 Safety First: You are responsible for the safety of the learner and others during lessons. Do not use mobile phones or smoke (including e-cigarettes) during sessions.
  • 8.6 Prohibited Conduct: You are prohibited from publishing data or content that violates legal regulations or infringes on the intellectual property rights or other rights of third parties.
  • 8.7 System Integrity: You may not use software or other techniques or procedures that could impair the operation, security, and availability of the Services and platform.
  • 8.8 Conduct Towards Rated Driving: Any false or derogatory statements made about Rated Driving may result in immediate termination of your services.
  1. Obligations to Cooperate and Conduct
  • 9.1 Compliance with Laws: You must comply with all applicable laws and regulations when using the Services.
  • 9.2 Prohibited Content: You must not publish content that is illegal, infringing, or violates the rights of others.
  • 9.3 System Security: You must not use software or methods that could impair the operation, security, or availability of the Services.
  • 9.4 Identity Verification: Upon request, you are required to confirm your identity by providing appropriate proof.
  1. Non-Circumvention
  • 10.1 Direct Transactions Prohibited: You agree not to engage in any transactions or business with learners outside of the Rated Driving Services that would circumvent our platform.
  • 10.2 Confidentiality: You must not release the name or account information of any learner to any third party unless required by law.
  • 10.3 No “Cash in Hand” Transactions: You must not accept or offer any cash transactions that bypass our payment system.
  • 10.4 Notification of Circumvention Attempts: You are required to notify us immediately if a learner offers or attempts to circumvent Rated Driving.
  • 10.5 Consequences of Circumvention: Violation of this clause may result in immediate termination of your account and legal action to recover any losses.
  1. Money Back Guarantee

As a commercial benefit offered by Rated Driving at platform level, first-time learners are provided with a 100% Money Back Guarantee covering 1 hour of their first driving lesson.

If a learner notifies Rated Driving within 24 hours that they are dissatisfied, Rated Driving will, as agent for the learner, refund the cost of that hour and assist in rebooking them with a new instructor.

This guarantee does not transfer responsibility for the quality or delivery of lessons from the instructor to Rated Driving. Lesson quality remains solely the responsibility of the instructor under their direct contract with the learner.

  1. Refund Policy for Driving Instructors

This refund policy outlines the steps to be taken when a refund has been agreed upon between a driving instructor and a learner driver.

  • 12.1 Refund Agreement: When a refund is necessary, the amount and conditions must be agreed upon between you and the learner driver.
  • 12.2 Notification: You must promptly notify Rated Driving of the refund agreement, providing all relevant details.
  • 12.3 Payment to Rated Driving: You must transfer the agreed refund amount to Rated Driving within 5 days of the agreement.
  • 12.4 Merchant-Initiated Transactions: By agreeing to these terms, you consent to allow Rated Driving to initiate transactions using your payment information for recurring or unscheduled payments to recover costs associated with learner refunds.
  • 12.5 Compliance: Failure to transfer the agreed refund amount within the specified period may result in penalties or restrictions on your account.
  • 12.6 Payment Default: In the event of non-payment, we reserve the right to take all necessary steps to recover the outstanding amounts, including legal action. You will be liable for all associated costs.
  1. Payment Timing
  • 13.1 Payment Schedule: Instructors will receive payment directly into their nominated bank account within 2 business days of the payment being successfully received by Rated Driving from the learner.
  1. Data Protection and Privacy
  • 14.1 Compliance: You and Rated Driving act as independent data controllers. Rated Driving is a controller for data relating to introductions, bookings, and payments. You are a controller for data relating to tuition delivery and lesson records.
  • 14.2 Data Processor Role: Each party is independently responsible for its own GDPR compliance. Neither party processes data on behalf of the other.
  • 14.3 Purpose of Data Processing: Any personal data shared through the platform must only be used for the purpose of arranging and providing lessons.
  • 14.4 Data Security: Implement appropriate security measures to protect personal data, including encryption and secure disposal.
  • 14.5 Data Subject Rights: Assist us in responding to any data subject requests, such as access or deletion requests.
  • 14.6 Data Breach Protocol: Notify us without undue delay if personal data is lost or stolen and assist in investigation and mitigation.
  • 14.7 Data Retention and Deletion: Do not retain personal data longer than necessary and delete it upon our request.
  1. Intellectual Property
  • 15.1 Ownership: All Content included on the Services, unless uploaded by Users, is the property of Rated Driving or our affiliates.
  • 15.2 Restrictions: You may not reproduce, copy, distribute, store, or in any other fashion re-use material from the Services unless otherwise indicated or with express written permission.
  • 15.3 Exceptions: Material from the Services may be re-used without written permission where any of the exceptions detailed in Chapter III of the Copyright Designs and Patents Act 1988 apply.
  1. User Generated Contributions
  • 16.1 Contributions: The Services may invite you to chat, contribute to, or participate in other functionality, and may provide you with the opportunity to create, submit, post, display, transmit, perform, publish, distribute, or broadcast content and materials.
  • 16.2 Responsibility: You are solely responsible for your Contributions and any consequences thereof.
  • 16.3 Prohibited Content: Contributions must not be illegal, infringing, or violate any applicable laws or rights of third parties.
  • 16.4 No Obligation to Monitor: We have no obligation to monitor your Contributions but reserve the right to remove or edit any Contributions at our discretion.
  1. Contribution License
  • 17.1 Grant of License: By posting your Contributions, you grant us an unrestricted, worldwide, royalty-free license to use, reproduce, distribute, and display your Contributions in connection with the Services.
  • 17.2 Moral Rights: You waive all moral rights in your Contributions and warrant that moral rights have not otherwise been asserted.
  • 17.3 Ownership: You retain ownership of your Contributions but grant us the rights to use them as specified.
  1. Granting of Rights
  • 18.1 License Grant: You grant Rated Driving a non-exclusive, worldwide, royalty-free license to use, reproduce, distribute, and display your content as necessary for providing the Services.
  • 18.2 Right to Edit: We have the right to edit, reduce, or modify your content, provided we do not alter the original meaning or misrepresent your information.
  1. Warranty
  • 19.1 Service Availability: We do not guarantee uninterrupted availability of the Services and are not responsible for any disruptions beyond our control.
  • 19.2 Force Majeure: We are exempt from liability in cases of force majeure, including unforeseen events that prevent us from fulfilling our obligations.
  1. Disclaimers
  • 20.1 No Warranties: We make no warranties or representations regarding the Services, including fitness for a particular purpose, accuracy, or non-infringement.
  • 20.2 Advice: No part of the Service is intended to constitute advice, and you should not rely on any Content for decision-making purposes.
  1. Availability of the Services
  • 21.1 “As Is” Basis: The Service is provided “as is” and on an “as available” basis. We do not guarantee that the Service will be free of defects or faults.
  • 21.2 External Causes: We accept no liability for any disruption or non-availability of the Services resulting from external causes.
  1. Limitation of Liability
  • 22.1 Exclusion of Liability: To the maximum extent permitted by law, we accept no liability for any direct or indirect loss or damage arising from the use of the Services.
  • 22.2 Personal Injury: Nothing in these terms excludes or restricts our liability for death or personal injury resulting from our negligence or fraud.
  • 22.3 Severability: If any term is found unlawful or unenforceable, it shall be severed, and the remaining terms shall remain in effect.
  1. Term and Termination
  • 23.1 Contract Duration: The contract is concluded for an indefinite period.
  • 23.2 Termination by Either Party: Either party may terminate the contract at any time by giving notice via email to support@rateddriving.com.
  • 23.3 Immediate Termination: We reserve the right to terminate your account immediately in cases of breach of these Terms and Conditions.
  1. No Waiver

In the event that we fail to exercise any right or remedy contained herein, this shall not be construed as a waiver of that right or remedy.

  1. Previous Terms and Conditions

In the event of any conflict between these Terms and Conditions and any prior versions, the provisions of these Terms and Conditions shall prevail unless expressly stated otherwise.

  1. Notices

All notices or communications shall be given to us by email to support@rateddriving.com. Notices will be deemed received on the day of sending if the email is received in full on a business day, and on the next business day if sent on a weekend or public holiday.

  1. Governing Law and Jurisdiction

These Terms and Conditions and the relationship between you and Rated Driving shall be governed by and construed in accordance with the laws of England and Wales, and both parties agree to submit to the exclusive jurisdiction of the courts of England and Wales.

Terms and Conditions for Learners (Normal Driving Lessons)

Last updated: 23/04/2025

  1. Introduction

These Terms and Conditions (“Terms”) apply between you (“you” or “your”), the user of our website, mobile applications, and services (collectively, the “Services”), and Rated Driving Instructors Ltd (“Rated Driving,” “we,” “us,” or “our”) of The Carriage House, Mill Street, Maidstone, Kent, United Kingdom, ME15 6YE. By accessing or using our Services, you agree to be bound by these Terms. If you do not agree to these Terms, you should stop using the Services immediately.

Rated Driving acts as an agent to connect learner drivers with independent driving instructors (“Instructors”) in their local area, manage driving test bookings, and provide support throughout the learning process.

  1. Definitions

In these Terms, unless the context requires otherwise, the following definitions apply:

  • “Content”: Any text, graphics, images, audio, video, software, data compilations, and any other form of information capable of being stored in a computer that appears on or forms part of the Services.
  • “Instructor”: An independent, self-employed driving instructor who is registered with the Driver and Vehicle Standards Agency (DVSA) and is allocated to you by Rated Driving.
  • “Lesson(s)”: Driving lesson(s) provided by the Instructor.
  • “Package”: A package of Lessons and, if applicable, driving test(s) booked through Rated Driving.
  • “DVSA”: The Driver and Vehicle Standards Agency.
  • “Services”: Collectively, any online facilities, tools, services, or information that Rated Driving makes available through its website and mobile applications, either now or in the future.
  • “System”: Any online communications infrastructure that Rated Driving makes available through the Services, including but not limited to web-based email, message boards, live chat facilities, and email links.
  • “User”/”Users”: Any third party that accesses the Services and is not employed by Rated Driving and acting in the course of their employment.
  1. Role of Rated Driving

3.1 Agent Relationship

Rated Driving acts solely as an agent to connect you with an Instructor. While we facilitate the introduction and manage administrative tasks, the contract for driving lessons is directly between you and the Instructor.

3.2 No Employment Relationship

Instructors are independent, self-employed professionals and are not employees of Rated Driving. We are not responsible for the actions, omissions, or services provided by the Instructor, except where we are at fault.

  1. Booking a Package

4.1 Eligibility

By booking a Package, you confirm that:

  • You hold, or are eligible to hold, a valid UK provisional driving licence.
  • You are at least 17 years old or meet the minimum age requirement for driving in the UK.

4.2 Package Booking

Packages are available in all areas of England, Scotland, and Wales. Pricing and availability can be found on our website by entering your postcode.

4.3 Agreement

By making payment for your Package, you appoint Rated Driving as your agent to assist with booking DVSA tests or, where applicable, tests secured via trusted third-party cancellation services, and to connect you with an Instructor. The actual test contract remains between you and the DVSA (or third-party provider, if applicable).

  1. Lessons

5.1 Separate Agreement

When you make a booking with Rated Driving, you are entering into a separate agreement for the Lessons, which is solely between you and the Instructor. Rated Driving will not be a party to this agreement, nor shall we be liable for any claims arising regarding your Instructor, except where we are at fault.

5.2 Instructor Allocation

Rated Driving guarantees to you that any Instructor to whom you are connected shall be a suitably qualified Instructor registered with the DVSA.

5.3 Lesson Arrangements

It is your responsibility to:

  • Make arrangements as to timing and start location of Lessons with your Instructor directly.
  • Raise and resolve any issues or concerns relating to the behaviour or performance of your Instructor with them directly in the first instance.

5.4 Preferences

At the point of booking your Package, Rated Driving may enquire about your preferences regarding:

  • Your Instructor (e.g., gender, language).
  • Timing of Lessons and tests.

We will attempt to match you with an Instructor aligned to your preferences but cannot guarantee this.

5.5 Lesson Package

Rated Driving will, as your agent, facilitate the booking and payment of block lesson packages with your Instructor. The agreement for Lessons remains solely between you and the Instructor, with Rated Driving acting only as an intermediary to administer payment and scheduling.

5.6 Availability

You must have reasonable availability for Lessons on a weekly basis unless agreed with your instructor.

5.7 Lesson Timeframe

You have 60 days after booking the Package to start your Lessons, unless agreed otherwise between you and Rated Driving for administrative purposes. If Lessons do not commence within this period, Rated Driving may, as your agent, deduct reasonable administrative costs before returning any remaining balance of funds to you. The agreement for Lessons remains solely between you and the Instructor.

  1. Changing or Cancelling Lessons

6.1 Notice Period

As standard, you must give at least 48 hours’ notice directly to your Instructor to cancel or rearrange Lessons. Failure to provide the correct notice may result in you forfeiting those Lessons without a refund.

6.2 Changing Instructor

It is not possible to change Instructor once allocated unless there is a material issue with your Instructor, as judged by Rated Driving. Should we determine there is a material issue, we will try our best to connect you with a replacement Instructor.

6.3 Material Issues

Examples of material issues include:

  • Instructor not attending a Lesson on multiple occasions without valid reason.
  • Instructor conducting Lessons in a manner deemed wholly incompetent.

Non-material issues, such as minor personality conflicts or occasional scheduling conflicts, do not constitute grounds for changing an Instructor.

  1. Your Responsibilities

7.1 Lesson Arrangements

You must:

  • Bring your valid UK provisional driving licence to all Lessons and Tests.
  • Be on time for your Lessons.
  • Ensure you are fit to drive, not under the influence of alcohol or drugs.

7.2 Conduct

The Instructor may refuse to proceed with a Lesson if:

  • You use abusive language or threatening behaviour.
  • You fail to act on any reasonable request made by the Instructor.
  • You are under the influence of alcohol or drugs.

7.3 Issues with Instructor

Any concerns relating to your Instructor’s behaviour or performance should be communicated directly to your Instructor in the first instance. If unresolved, you may contact Rated Driving’s customer support.

7.4 Missed Lessons

If you do not attend a Lesson without providing the required notice, the Instructor will be entitled to keep the full tuition fee of the missed Lesson, and the Lesson time will be deducted from your Package hours. No refunds will be due from Rated Driving in such circumstances.

7.5 Additional Obligations

As a condition of commencing your initial driving lesson, you must disclose to your Instructor any restrictions or fees that may arise from collection or drop-off at your designated pickup or drop-off address. If the Instructor incurs a penalty due to your failure to provide such information, you agree to assume full liability for all costs associated with said penalty.

  1. Test Bookings

8.1 Instructor’s Right to Refuse

The Instructor reserves the right to refuse use of their car for the practical test if, in their professional judgment, you are not ready. This decision forms part of your direct agreement with the Instructor.

  1. Payments

9.1 Initial Payment

At the point of purchase, you may be required to pay an initial payment as stated at the time of booking your Package.

9.2 Payment Schedule

Unless paid in full at the point of purchase, the Fees shall become due and payable upon allocation of an Instructor and a start date given for your driving lessons.

9.4 Non-Payment

In the event that payment is not made when due, Rated Driving reserves the right to place your Package on hold.

9.5 Payments to Instructor

Rated Driving acts as your agent in connecting you with an Instructor. We will make payments to your Instructor on your behalf. You should not pay your Instructor directly unless instructed by us.

9.6 Third-Party Payment Providers

We may cooperate with third-party payment providers to offer you financing options. Any credit agreement entered into is between you and the third-party provider. Rated Driving is not a party to such agreements and makes no representations or warranties regarding the financial products or services offered.

10. Refunds

10.1 How to Request a Refund

Email us at support@rateddriving.com or use the learner support chat in the app.

Ensure you’ve confirmed with your driving instructor the number of hours and total value of the refund.

10.2 Eligibility

Refunds for unused lessons are a matter between you and your Instructor. Rated Driving may, as your agent, administer the refund process on your behalf. Where a refund is agreed, it will reflect the number of hours taken and the Instructor’s standard rate.

10.3 Refund Process

Any refund administered by Rated Driving, acting as your agent, will be made back to the original payment method used at the time of booking. Refunds may take up to 14 days to process once confirmed by your Instructor.

10.4 Promotional Packages

Standard vs. Discounted Rate

If you purchase a promotional package (e.g., a 40-hour package at a discounted total price), your refund will be calculated as follows:

The total package price you paid, minus

(Number of lessons taken × Standard lesson rate)

The balance will then be refunded to you.

Example Calculation

Standard rate: 2-hour lesson = £80 (i.e. £40 per hour)

Promotional package: 40 hours for £1,400 (saving £200)

Learner takes 10 lessons (20 hours) and requests a refund within 30 days:

Amount for lessons taken = 10 × £80 = £800

Refund due = £1,400 − £800 = £600

No “Double Benefit”

This ensures that you cannot retain the promotional discount on hours already taken and still receive a refund calculated at the discounted rate; any lessons you have taken will always be charged at the full standard rate.

  1. Money-Back Guarantee

11.1 Guarantee Conditions

As a platform-level assurance, Rated Driving provides a 100% Money Back Guarantee covering 1 hour (60 minutes) of your first driving lesson. If you notify us within 24 hours that you are dissatisfied, Rated Driving will, as your agent, refund the cost of that hour and assist in reallocating you to a new Instructor.

This guarantee is a commercial assurance offered by Rated Driving and does not transfer responsibility for lesson quality from the Instructor, who remains solely responsible under their contract with you.

  1. Data Protection and Privacy

12.1 Personal Data

Any personal data provided to Rated Driving will be held and processed in accordance with our Privacy Policy and applicable data protection laws.

12.2 Use of Data

Your data will be used to:

  • Arrange and manage theory and practical driving tests.
  • Arrange for an Instructor to contact you regarding Lessons.
  • Process your payment for tuition fees and test fees.
  • Contact you concerning your tuition.
  • Contact you with marketing communications, if you have consented.

12.3 Third-Party Disclosure

We will only share your personal information with third parties where required by law or where necessary to provide the Services.

  1. Liability

13.1 Limitation of Liability

Rated Driving is not liable for any direct or indirect loss or damage arising from the actions or omissions of the Instructor.

13.2 Test Outcomes

We do not guarantee that you will pass any driving test as a result of the Lessons.

13.3 Force Majeure

We are not liable for any failure or delay in performing our obligations due to events beyond our reasonable control, including but not limited to acts of God, war, terrorism, civil unrest, or technical failures.

  1. Termination

14.1 Termination by You

You may terminate this agreement at any time by notifying us in writing. Refunds will be handled in accordance with our Refund Policy.

14.2 Termination by Us

We may terminate this agreement immediately if you breach any of these Terms or engage in conduct that is abusive, threatening, or harmful to us, our staff, or Instructors.

14.3 Effect of Termination

Upon termination, any rights or obligations that have accrued up to the date of termination shall remain in effect.

  1. Non-Circumvention

15.1 Direct Transactions Prohibited

You agree not to engage in any transactions or business with Instructors outside of the Rated Driving Services that would circumvent our platform.

15.2 Notification

You are required to notify us immediately if an Instructor offers or attempts to circumvent Rated Driving.

15.3 Consequences

Violation of this clause may result in immediate termination of your account and legal action to recover any losses.

  1. Intellectual Property

16.1 Ownership

All Content included on the Services, unless uploaded by Users, is the property of Rated Driving or our affiliates.

16.2 Restrictions

You may not reproduce, copy, distribute, store, or re-use material from the Services unless otherwise indicated or with express written permission.

16.3 Exceptions

Material from the Services may be re-used without written permission where any of the exceptions detailed in Chapter III of the Copyright Designs and Patents Act 1988 apply.

  1. User-Generated Contributions

17.1 Contributions

The Services may invite you to contribute content, including reviews, comments, and other materials.

17.2 Responsibility

You are solely responsible for your Contributions and any consequences thereof.

17.3 Prohibited Content

Contributions must not be illegal, infringing, or violate any applicable laws or rights of third parties.

17.4 Contribution Licence

By posting your Contributions, you grant us an unrestricted, worldwide, royalty-free licence to use, reproduce, distribute, and display your Contributions in connection with the Services.

  1. Guidelines for Reviews

18.1 Review Criteria

When posting a review, you must:

  • Have first-hand experience with the person/entity being reviewed.
  • Not contain offensive, abusive, or hateful language.
  • Not contain discriminatory references.
  • Not be affiliated with competitors if posting negative reviews.
  • Not make false or misleading statements.

18.2 Our Rights

We may accept, reject, or remove reviews at our sole discretion and have no obligation to screen reviews.

  1. General Provisions

19.1 Changes to Terms

We may update these Terms from time to time. We will notify you of any significant changes.

19.2 Governing Law

These Terms and the relationship between you and Rated Driving shall be governed by and construed in accordance with the laws of England and Wales.

19.3 Dispute Resolution

Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.

19.4 Severability

If any provision of these Terms is found to be unenforceable, the remaining provisions will remain in effect.

19.5 Entire Agreement

These Terms constitute the entire agreement between you and Rated Driving regarding the use of the Services.

19.6 No Waiver

Failure by Rated Driving to enforce any right or provision of these Terms shall not constitute a waiver of such right or provision.

  1. Contact Us

If you have any questions or concerns about these Terms, please contact us at support@rateddriving.com. Notices will be deemed received on the day of sending if the email is received in full on a business day and on the next business day if sent on a weekend or public holiday.

Terms and Conditions for Intensive Driving Courses

Last updated: 30/08/2025

Important: By placing a booking with Rated Driving, you confirm that you have read, understood, and agree to these Terms and Conditions in full.

Rated Driving acts solely as an agent, connecting learners with self-employed, DVSA-registered driving instructors. The terms below outline the responsibilities of Rated Driving, the driving instructors, and the learners engaging in our services.

1. Parties and Definitions

  • Rated Driving is a trading name of Rated Driving Instructors Ltd. (“we”, “us”, “our”) and acts solely as an intermediary and administrative agent.

  • Instructor means a DVSA-approved, self-employed individual who contracts directly with the Learner for the provision of driving tuition.

  • Learner (“you”, “your”) refers to the individual booking and undertaking the course.

  • Course refers to the total hours of tuition arranged with an Instructor, coordinated by Rated Driving, and may include an optional fast-track test booking.

  • Start of Course is defined as the point at which either an Instructor has been allocated or a lesson date/timetable has been confirmed — whichever occurs first.

2. Role of Rated Driving

Rated Driving acts solely as a booking and coordination agent.

We do not provide driving lessons or tuition, we do not employ the Instructors, and we do not act as the principal provider of services. Your tuition contract is always with your allocated Instructor.

If Rated Driving collects balance payments on your behalf, this is done strictly in our capacity as agent for the Instructor. At no point does this change the contractual relationship — the Instructor remains the sole provider of tuition, and Rated Driving remains the intermediary only.

3. Deposit, Payments, and Pricing

  • A non-refundable deposit is payable to Rated Driving at the point of booking. This covers administrative services including instructor allocation, timetable coordination, and (if selected) fast-track test booking.

  • The remaining balance of the course fee must be paid either:

    1. Directly to your allocated Instructor, under terms agreed with them; or

    2. Through Rated Driving, acting only as agent. In this case, Rated Driving will receive the funds and transfer them to your Instructor.

  • Where balance payments are made via Rated Driving, we do not hold the funds as the provider of services — we process them solely as agent and forward them to the Instructor.

  • You must ensure the balance is paid in full before your course start date (or at the first lesson, if otherwise agreed with your Instructor). Failure to pay may result in cancellation at the Instructor’s discretion, and your deposit will be forfeited.

  • Any additional hours or retests must always be arranged and paid directly to your Instructor, unless otherwise agreed.

  • Payment of the full course fee is required regardless of whether you pass your test, complete all lessons, or are satisfied with your progress. No refunds will be issued on the basis of dissatisfaction, pace of learning, or outcome.

4. Cooling-Off Period and Refund Terms

  • You are entitled to a 14-day cooling-off period from the date you pay your deposit.

  • If an Instructor is allocated or lessons are confirmed within this period, the service is deemed to have begun and the deposit becomes non-refundable.

  • After the cooling-off period or course commencement (whichever is earlier), deposits are strictly non-refundable.

  • If we cannot allocate an Instructor within 14 days of your deposit, you are entitled to a full refund of the deposit.

  • Refunds of unused hours after the course has begun are:

    • Instructor-paid balance: handled under the Instructor’s own refund policy.

    • Rated Driving-paid balance: administered by Rated Driving as agent, in line with the Instructor’s stated refund policy, and forwarded accordingly.

5. Learner Conduct and Obligations

You agree to the following conditions. Breach may result in course termination without refund:

  • You must hold a valid UK provisional driving licence and meet DVSA eyesight standards.

  • You must attend all lessons and tests on time. Lateness or failure to attend will result in forfeited hours.

  • You must not attend lessons under the influence of alcohol, drugs, or any substance that impairs your ability to drive.

  • You must behave respectfully and professionally towards your Instructor at all times.

  • You must disclose any medical or health condition that may affect your driving or lesson participation.

6. Instructor Responsibilities

  • The Instructor is solely responsible for providing tuition, setting your lesson schedule, assessing your readiness for the driving test, and supplying a roadworthy, insured vehicle.

  • The Instructor may take breaks as required during longer sessions for safety reasons.

  • Instructors reserve the right to cancel or reschedule lessons due to safety concerns, illness, or mechanical issues.

  • Instructors are expected to provide you with their own terms and cancellation policy prior to the course starting.

7. Cancellations and Changes

  • Cancelling a full course requires at least 28 days’ notice. No refund is given for shorter notice unless no Instructor was allocated.

  • You must give at least 48 hours’ notice to reschedule or cancel individual lessons. Missed or late-cancelled lessons will be forfeited.

  • Instructor changes:

    • Free of charge if requested after your first lesson.

    • £100 admin fee if more than one lesson has already taken place.

  • Balance route applies:

    • If your balance was paid directly to your Instructor, cancellation/refund of unused hours is subject to their policy.

    • If your balance was paid via Rated Driving, refund processing is carried out by Rated Driving only as agent, and the funds are passed to/from your Instructor accordingly.

  • Courses must be started within 3 months of booking unless an extension is agreed in writing. After this time, the course may expire and hours will be forfeited.

8. Driving Test Booking (Optional Add-On)

  • A fast-track test service can be added for £195, which includes the DVSA’s £62 practical test fee.

  • The test is sourced through a trusted third-party cancellation provider. This fee is passed on in full and is non-refundable once the test is confirmed.

  • Any amendments to a confirmed test will incur a £195 fee, charged by the provider.

  • Rated Driving does not profit from test bookings and cannot guarantee a specific date or test centre.

9. Chargebacks and Disputes

  • You agree not to initiate a chargeback without first contacting Rated Driving in writing.

  • Instructor-paid balance: all financial disputes are between you and the Instructor.

  • Rated Driving-paid balance: any chargeback raised will be treated as a dispute with the Instructor for whom Rated Driving acted as agent.

  • Unwarranted chargebacks will be treated as a breach of contract.

  • We reserve the right to recover any reversed funds using a third-party collection agency and apply a £50 admin fee.

10. Service Disruption and Force Majeure

Neither Rated Driving nor your Instructor can be held liable for disruptions caused by bad weather, illness, vehicle breakdown, DVSA cancellations, or government restrictions.

If the balance was paid via Rated Driving, refunds for unused hours will still be calculated by reference to your Instructor’s policy, and Rated Driving will act solely as transfer agent.

11. Limitations of Liability

  • Rated Driving is not responsible for tuition quality, learner driving performance, or test outcomes.

  • Where Rated Driving processes balance payments, this does not alter our status — we act only as an agent and never as the Instructor or service provider.

  • Our liability is limited strictly to the administrative services we provide.

12. Governing Law

These terms are governed by the laws of England and Wales.
Any disputes must be submitted to the exclusive jurisdiction of the courts of England and Wales.

13. Acceptance

By booking a course and paying your deposit, you confirm that:

  • You understand and accept these Terms in full.

  • You accept Rated Driving’s role as agent only.

  • You understand that lessons are delivered under a separate contract between you and the Instructor.

  • You acknowledge that your deposit is paid to Rated Driving, and your remaining course balance is payable either to the Instructor directly or to Rated Driving acting strictly as the Instructor’s agent.

14. Course Pause, Reactivation, and Admin Fees

  • You may request to pause your course once, for up to 90 days, subject to Instructor agreement.

  • A £50 admin fee applies to process any pause or reactivation.

  • If your course is not resumed within 90 days, it will expire and all hours and payments will be forfeited.

15. Refund Eligibility Clarification

Refunds will not be granted in the following circumstances:

  • You change your mind after the cooling-off period ends or after the course begins

  • You are not deemed test-ready by your Instructor

  • You fail to attend or are late to lessons

  • You are removed from the course for behaviour or intoxication

  • You cancel a confirmed test

  • You continue lessons despite being dissatisfied

Balance route applies:

  • Instructor-paid balance: refunds governed by Instructor policy.

  • Rated Driving-paid balance: refunds administered by Rated Driving in line with Instructor’s policy, with Rated Driving acting only as agent.

Rated Driving does not offer pass guarantees, timeframe guarantees, or Instructor performance guarantees.

16. Abuse of Policy and Fair Usage

We reserve the right to cancel or withhold service without refund if:

  • You attempt to repeatedly change instructors

  • You submit false information at booking

  • You behave abusively or exploit refund policies

  • You book without intention to complete the course

17. Communications and Documentation

  • All formal communication must be in writing to: support@rateddriving.com

  • If your balance was paid directly to the Instructor, refund or cancellation requests must be raised with the Instructor, not Rated Driving.

  • If your balance was paid via Rated Driving, requests are raised with us, but we will process them solely in our role as agent of the Instructor.

  • You are expected to notify us of any complaint or concern within 7 days of the issue arising. We will respond within 5 business days. If unresolved, a formal internal review may be requested.

18. Legal Interpretation and Severability

If any part of these Terms is deemed unenforceable, the remainder shall still apply.
Failure to enforce a term is not a waiver of that right.

These Terms override all prior verbal or written communication and represent the entire agreement.

19. Data and Privacy

We collect and process your personal data in line with our Privacy Policy.

Your information will only be shared with your allocated Instructor or third-party test provider for the purpose of delivering your course.

We do not sell or misuse your data. You may request data deletion at any time in writing to: support@rateddriving.com