How to raise a complaint about my driving instructor

Are Driving Lessons Worth It

9-step guide to complaining about your driving instructor

  1. Contact the driving instructor and try to resolve the issue directly. Explain your concerns and give the instructor an opportunity to address your concerns.

  2. If you are unable to resolve the issue with the instructor, you can file a complaint with the driving school or training provider that the instructor works for. Be sure to provide as much detail as possible about your complaint, including any relevant dates or circumstances.

  3. If the driving school is unable to resolve your complaint, you can contact the local council or transport authority that the driving school is registered with. These authorities are responsible for regulating driving schools in their area and may be able to help resolve your complaint.

  4. If you are still not satisfied with the resolution of your complaint, you can file a complaint with the Driving and Vehicle Standards Agency (DVSA). The DVSA is responsible for regulating driving instructors in the UK and can investigate your complaint if it relates to the instructor’s professional conduct or their ability to teach.

  5. You can file a complaint online, by phone, or in writing. When filing a complaint with the DVSA, be sure to provide as much detail as possible about your complaint, including any relevant dates or circumstances.

  6. Keep a record of all communication related to your complaint, including any letters or emails. This will be helpful if you need to escalate your complaint or seek legal advice.

  7. If your complaint is about a specific driving test, you can request a review of the test by the DVSA. This process is known as a “re-examination.”

  8. You can also file a complaint with a professional organization such as the Driving Instructors Association (DIA) or the Association of Approved Driving Instructors (ADI). These organizations can investigate complaints against their members and may be able to help resolve your complaint.

  9. If you are not satisfied with the resolution of your complaint, you can seek legal advice or consider taking legal action. It is important to remember that you have the right to file a complaint if you feel that you have been treated unfairly or that your driving instructor has not met the required standards. However, it is always best to try to resolve the issue directly with the instructor or driving school before escalating the matter further.

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