Rated Driving
Previous Terms and Conditions for Learners
These terms apply to learners who started with Rated Driving before our Wallet process launched.
Previous learner terms · Version 31 May 2026 (pre-Wallet)These are our previous learner terms
These terms apply to learners who started with Rated Driving before our Wallet process launched. They continue to apply to those learners until their lessons are finished.
If you are a new learner and you see a Wallet with credits in the app, these terms do not apply to you. Please read our current learner terms instead.
In plain English
- Rated Driving is a marketplace and agent. Independent instructors provide the lessons. We provide the platform, the matching and enquiry process, payment administration and support.
- Matching is not guaranteed. We send your enquiry to suitable independent instructors, but an instructor may not accept.
- When you buy hours or products, you receive credits to book through the scheduler.
- Each purchase includes a Platform Fee (our fee). The Platform Fee is earned on purchase and is non-refundable, except where we are at fault or the law requires otherwise.
- Eligible refunds, if any, relate to unused lesson credits only (not the Platform Fee), subject to a 6-month validity, a 6-month refund request deadline, and the 48-hour cancellation and no-show rules.
- If you are inactive for 30 days, we may close your booking after notice.
- Only pay in the app. Payments made outside the app are not covered by our records or support and may lead to suspension.
- Your statutory rights as a consumer always apply. Nothing in these terms takes them away.
About Rated Driving and these Terms
1.1 Who we are. These Terms apply between you (the learner, a consumer) and Rated Driving Instructors Ltd (“Rated Driving”, “we”, “us”, “our”) of The Carriage House, Mill Street, Maidstone, Kent, ME15 6YE.
1.2 What they cover. These Terms govern your use of our website, mobile applications and related services (together, the Platform), and your purchases and bookings made through the Platform.
1.3 Your agreement. By creating an account, submitting an enquiry, making a purchase, or using the Platform, you agree to these Terms. If you do not agree, please do not use the Platform.
Definitions and interpretation
“Booking” means the arrangement of Lesson time and/or a Product through the Platform scheduler and/or in-app communications.
“Credits” means booking units issued to your account following a purchase, used to reserve and book Lessons and/or Products through the Platform. Credits are units of booking and time, not money.
“Lesson Credit” means a booking unit for Lesson time. Unless stated otherwise for a particular purchase, 1 Lesson Credit is 1 hour of Lesson time.
“Cooling-Off Period” means the 14-day cancellation period under consumer law for distance contracts, starting the day after a purchase is made, where applicable.
“Instructor” means an independent, self-employed driving instructor using the Platform.
“Lesson(s)” means driving tuition services provided by an Instructor.
“Lesson Fees” means the portion of the purchase price attributable to payment for Lessons, payable to the Instructor.
“Platform Fee” means the portion of the purchase price retained by Rated Driving for providing Platform Services.
“Platform Services” means the services Rated Driving provides as a marketplace and agent, including operating the Platform, handling enquiries and matching administration, enabling in-app chat, calling and scheduling, administering payments, customer support, and administering cancellations and refunds in line with these Terms.
“Products” means additional items or services made available through the Platform, including driving test day car hire and other instructor-created or third-party services.
“Purchase Date” means the date and time we accept payment for a purchase through the Platform.
“Validity Period” means 6 months from the Purchase Date for each purchase.
“Inactivity Period” means 30 consecutive days with no activity on your account relating to bookings (no Lessons booked, no scheduled Lessons, and no contact with us about arranging Lessons), unless we decide, acting reasonably, that other activity should count.
Marketplace role and agency
3.1 We are a marketplace. Rated Driving operates a marketplace. We do not provide driving Lessons ourselves. Lessons are provided by independent Instructors.
3.2 Your lessons contract. When you book Lessons, your contract for those Lessons is with the Instructor. Rated Driving is not a party to that contract.
3.3 Our role. Rated Driving provides Platform Services as an agent and intermediary, including administration, payments, support, and the tools that let you connect with Instructors.
3.4 Instructors are independent. Instructors are not our employees, partners or representatives. We do not supervise Lessons or control how an Instructor delivers tuition.
Eligibility and account
4.1 Eligibility. You must be eligible to learn to drive in the UK and hold, or be eligible to hold, a valid UK provisional driving licence.
4.2 Accurate information. You must give accurate information and keep it up to date, including your contact details, address or postcode, and availability. Inaccurate information may prevent matching and may affect your rights under these Terms.
4.3 Your account. You are responsible for keeping your login details secure.
Enquiries, matching and communications
5.1 Sending your enquiry. When you submit your details, we send your enquiry, including your area, availability and preferences, to suitable independent Instructors.
5.2 No guarantee of a match. Matching is not guaranteed. An Instructor may decline or may not respond.
5.3 Talking to your Instructor. If an Instructor accepts your enquiry, you can use in-app chat and in-app calling to discuss and agree lesson arrangements.
5.4 Respectful use. You must use the Platform respectfully. Abuse, harassment, discrimination, threats or unsafe conduct may lead to suspension or closure of your account.
Prices, rate-lock, credits and purchases
6.1 Rate locked. Your lesson rate is fixed when you first book with an Instructor for that Instructor and lesson type, unless (a) you change Instructor, (b) you buy a different product or lesson type, or (c) you both agree a change.
6.2 Credits on purchase. When you buy hours or products, we issue Credits to your account. You can use Credits to reserve and book through the Platform scheduler, in line with availability and these Terms.
6.3 Nature of credits. Credits are non-transferable and have no cash value, except as part of an eligible refund under clause 10.
6.4 Validity. Credits issued for a purchase expire at the end of the Validity Period, unless extended under clause 10.
Payments and payment processing
7.1 How payments are taken. Payments are processed through third-party payment providers. Your bank or card statement may show “Rated Driving”.
7.2 What you authorise. You authorise us to (a) accept payment for your purchase, (b) retain the Platform Fee, and (c) pass the Lesson Fees and/or Product amounts to the Instructor and/or third-party supplier as applicable.
7.3 Pay in the app. You must not pay Instructors directly unless we specifically tell you to.
7.4 Failed or disputed payments. If a payment fails, is reversed, or is disputed, including a chargeback, we may pause or cancel Credits or Bookings while we investigate.
Lessons and Products
8.1 Delivery of lessons. Lessons are delivered by the Instructor. You must follow your Instructor’s reasonable safety instructions.
8.2 Refusing or ending a lesson. An Instructor may refuse to start, or may end, a Lesson if you are late, unfit to drive, under the influence of alcohol or drugs, abusive, or a safety risk. A refused Lesson may still be chargeable under clause 9.
8.3 Test vehicle. Where a Product includes use of the Instructor’s car for a test, the Instructor may refuse use of the car if, in their professional judgement, you are not ready or it would be unsafe.
8.4 Products. Products may be supplied by Instructors and/or third parties and may have supplier-specific conditions, which we will show you in the Platform.
Cancellations, rescheduling, lateness and no-shows
9.1 The 48-hour rule. Unless your Instructor agrees otherwise in writing, you must give at least 48 hours’ notice to cancel or rearrange a Lesson.
9.2 Late cancellations and no-shows. If you cancel or rearrange with less than 48 hours’ notice, arrive too late for the Lesson to reasonably go ahead, or do not attend, the Lesson may be treated as chargeable and the relevant Credits may be deducted. No refund is due for that Lesson time.
9.3 If your Instructor does not attend. If an Instructor fails to attend or repeatedly behaves unreasonably, raise it with the Instructor first. If it is not resolved, contact us with details so we can investigate and help.
Refunds, the Platform Fee, credit expiry and deadlines
10.1 What can be refunded, and what cannot. Each purchase price has two parts, and they are treated differently for refunds.
10.1.1 Each purchase price consists of (a) the Platform Fee, for Platform Services, and (b) Lesson Fees and/or Product amounts.
10.1.2 The Platform Fee is earned immediately on purchase and is non-refundable, except where (a) we take payment but do not issue the Credits for that purchase because of our error, in which case we will refund that purchase, (b) we have materially breached these Terms or failed to provide Platform Services with reasonable care and skill, or (c) the law requires otherwise.
10.1.3 Any eligible refund relates to unused Lesson Credits or refundable Product value only, and does not include the Platform Fee, unless clause 10.1.2 applies.
10.2 Validity Period and expiry. Credits issued for a purchase must be used within the Validity Period of 6 months from the Purchase Date, unless extended under clause 10.10. After expiry, unused Credits from that purchase expire and are not refundable, except where the law requires otherwise.
10.3 Refund request deadline. Any refund request must be made within 6 months of the Purchase Date for that purchase. Requests made after 6 months will be declined, except where the law requires otherwise.
10.4 How unused credit refunds are worked out. If you are eligible for a refund, the refundable amount is the unused Lesson Fees, or refundable Product value, linked to the unused Credits. The Lesson Credit Value is worked out by dividing the Lesson Fees portion of that purchase by the total number of Lesson Credits issued for that purchase. The refund for unused Lesson Credits, if any, is the number of unused Lesson Credits multiplied by the Lesson Credit Value. Because the Platform Fee is retained on purchase under clause 10.1.2, a refund is not the full price paid per Credit.
You bought 10 Lesson Credits and used 4. Any eligible refund is worked out from the Lesson Fees for the 6 unused Credits, not the total price paid, because the Platform Fee is non-refundable.
10.5 Discounted bundles. Where you bought a discounted bundle, a refund may be recalculated so that the Lesson time you used is treated at the applicable non-discounted rate for that Instructor or lesson type at the time of booking, with any balance refundable as unused Lesson Fees only.
10.6 Products and third-party costs. Unless stated otherwise at purchase, a Product may become non-refundable once (a) it is booked or confirmed, (b) it has started, or (c) we or the Instructor have paid a non-recoverable cost to a third party on your behalf. Where a Product is refundable, the refund may be reduced by non-recoverable third-party charges and/or the value of any part already supplied.
10.7 How to request a refund. Contact us through in-app support or by email at support@rateddriving.com, and give us any information we reasonably need to work out the refund.
10.8 Refund method and timing. Refunds are made to your original payment method where possible. Once a refund is agreed and the amount confirmed, we process it within 14 days.
10.9 Inactivity. If an Inactivity Period happens, we may, acting reasonably, (a) pause your booking or credits, (b) send you notice asking you to re-engage within 14 days, and (c) if you do not re-engage after notice, close the booking, with the Validity Period continuing to run.
10.10 Exceptional circumstances. If, during the Validity Period, you cannot reasonably carry on for reasons such as illness, pregnancy or moving away, you can ask for (a) more time, or (b) a refund of eligible unused Lesson Fees or refundable Product value. We may ask for reasonable evidence. If we agree a refund under this clause, we may deduct a £49 administration fee, unless you are entitled to a refund because of our material breach or failure to use reasonable care and skill.
10.11 Cooling-off rights. Where the law gives you a Cooling-Off Period for a purchase made at a distance, those rights apply, subject to the law’s rules on deductions for services already provided and the loss of the right to cancel once services are fully performed. To use a cancellation right, contact us through in-app support or email support@rateddriving.com and we will confirm we have received it. Nothing in these Terms removes rights you cannot lawfully lose.
First lesson refund promise
11.1 Your first lesson. If you are not satisfied with your first Lesson, tell us within 24 hours. We will refund up to 1 hour (60 minutes) of that first Lesson and help with reallocation.
11.2 Fair use. This promise applies once per learner and is subject to reasonable anti-misuse checks.
11.3 How we pay it. A refund under this clause may be made by bank transfer.
Buyer Protection
12.1 What it means. Any “buyer protection” or “support” wording in the Platform refers to our internal process for handling queries, complaints and disputes. It is not insurance and does not mean every purchase is refundable.
12.2 When refunds are given. Refunds are only given where the law requires it, where these Terms provide for it, or where we agree to one as a discretionary goodwill gesture.
Non-circumvention and off-platform payments
13.1 Stay on the Platform. You must not try to bypass the Platform by arranging or paying for Lessons or Products off the Platform with an Instructor you found through Rated Driving.
13.2 Do not pay directly. You must not pay an Instructor directly unless we specifically tell you to.
13.3 Suspension or closure. We may suspend or close your account or access to the Platform if you materially breach these Terms, misuse the Platform, try to go around it, commit fraud, or behave abusively or unsafely. Where reasonably practicable, we will give notice and reasons. Any rights or obligations built up before suspension or closure remain in effect.
Complaints and disputes
14.1 How to complain. Contact support through in-app support or at support@rateddriving.com with the relevant details.
14.2 Our response times. We aim to acknowledge complaints within 5 working days and to give a full response within 15 working days, where reasonably possible.
Liability
15.1 What we never exclude. Nothing in these Terms limits our liability for death or personal injury caused by negligence, for fraud, or for anything else that cannot be excluded by law.
15.2 The instructor’s lessons. Subject to clause 15.1, we are not liable for an Instructor’s acts or omissions or for how Lessons are delivered, because Lessons are provided under your contract with the Instructor.
15.3 Our liability cap. Subject to clause 15.1, our liability for Platform Services is limited to the Platform Fee paid for the purchase that gave rise to the claim.
15.4 No guarantee of results. We do not guarantee test passes or any particular outcome.
Data protection
16.1 Your data. We process personal data in line with our Privacy Policy. You accept that we will share relevant details with Instructors so they can respond to your enquiry and arrange bookings.
Changes to these Terms
17.1 Updates. We may update these Terms from time to time. We will tell you about material changes through the Platform or by email.
General
18.1 Entire agreement. These Terms, together with any documents they refer to, including the Privacy Policy and any purchase or booking confirmations shown in the Platform, form the entire agreement between you and us about your use of the Platform and any purchases you make through it.
18.2 Variations. Changes will not normally apply to purchases already made, unless the change is required by law, is to your benefit, or is needed for security or to prevent fraud, and we apply it fairly. No other change is effective unless agreed in writing between you and us, including through the Platform.
18.3 Transfer. We may transfer our rights and obligations under these Terms to another organisation. If we do, we will make sure your rights are not harmed, and we will tell you. You may not transfer your rights or obligations without our prior written consent.
18.4 No waiver. If we do not enforce a right straight away, that does not mean we give it up.
18.5 Severability. If any part of these Terms is found to be unlawful or unenforceable, the rest stays in full force.
18.6 Third party rights. These Terms are between you and us only. No one else can enforce them under the Contracts (Rights of Third Parties) Act 1999.
18.7 Notices. We may contact you by in-app notification, email, SMS and/or phone, using the details in your account. Please keep those details up to date.
Governing law and jurisdiction
19.1 Governing law. These Terms are governed by the law of England and Wales.
19.2 Where claims are heard. If you live in Scotland, you can bring proceedings in the Scottish courts or the courts of England and Wales. Otherwise, the courts of England and Wales have jurisdiction.
More Rated Driving terms
Current learner terms (the Wallet terms for new learners)
