Rated Driving
Terms and Conditions for Intensive Driving Courses
The agreement that applies when you book an intensive driving course through Rated Driving. Intensive courses are arranged through our website, not the app.
Last updated 1 June 2026Parties and definitions
By booking an intensive driving course with Rated Driving, you confirm that you have read, understood and agree to these terms in full.
Rated Driving acts as an agent. We connect you with a self-employed, DVSA registered driving instructor, and we coordinate and administer your course. The terms below set out the responsibilities of Rated Driving, your instructor, and you.
Rated Driving is a trading name of Rated Driving Instructors Ltd (we, us, our). We act as an intermediary and administrative agent, and we collect your course payments. We do not provide the tuition ourselves.
Instructor means a self-employed, DVSA registered driving instructor who provides your tuition under a contract directly between you and them.
Learner (you, your) means the person booking and taking the course.
Course means the hours of tuition arranged with an instructor and coordinated by Rated Driving.
Start of Course means the point at which an instructor has been allocated to you, or a lesson date or timetable has been confirmed, whichever happens first.
Role of Rated Driving
Rated Driving acts as a booking and coordination agent. We do not provide driving lessons, we do not employ the instructors, and we are not the provider of the tuition. Your tuition contract is always with your allocated instructor.
You pay Rated Driving for your course. You do not pay your instructor directly. We collect your deposit and balance, we pay your instructor for the lessons they deliver, and we handle refunds of unused hours under these terms.
Because we hold and administer your course payments, you deal with us for anything to do with paying, cancelling or refunding, and we sort it out for you.
Deposit, payments and pricing
3.1 Deposit at booking. A deposit is payable to Rated Driving when you book. It covers the administrative work we do to set up your course, including allocating an instructor and coordinating your timetable. If we cannot allocate an instructor to you within 14 business days of your deposit, we will refund your deposit in full.
3.2 Paying the balance. The balance of your course fee is paid to Rated Driving, not to your instructor. We then pay your instructor for the lessons they deliver.
3.3 When the balance is due. Your balance must be paid in full before your course starts. We will normally ask for it about 7 days before your start date, so that everything is set up in good time. If your balance is not paid, we may not be able to start your course.
3.4 Extra hours and retests. If you want extra hours or a retest beyond your course, you arrange and pay for them through Rated Driving, at the per-hour rate of your package.
You bought a 10-hour package for £700, which is £70 an hour.
If you want two more hours, that is £70 x 2 = £140, paid to Rated Driving.
3.5 Payment is not based on passing. Your course fee is for the tuition you book, not for a guaranteed result. We cannot guarantee that you will pass your test. This does not affect your legal rights: if your tuition is not carried out with reasonable care and skill, you have rights under the Consumer Rights Act 2015 (see “Your statutory rights” below).
Your right to cancel, and refunds
4.1 Your 14-day cooling-off right. Because you book at a distance, you have 14 days from the day you book to change your mind and cancel, under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.
4.2 If you cancel before we have started. If you cancel within the 14 days and we have not yet allocated an instructor or confirmed any lessons, we refund everything you have paid, including your deposit.
4.3 If you asked us to start within the 14 days. If you asked us to begin during the 14-day period, for example we allocated an instructor or confirmed lessons at your request, you can still cancel, but we may keep an amount that fairly reflects the work already done and any lessons already provided. We refund the rest.
4.4 If we cannot provide your course. If we cannot allocate an instructor within 14 business days, or we cannot otherwise provide your course, we refund everything you have paid in full.
4.5 Refund of unused hours after your course begins. If you stop your course after it has begun, we refund the hours you have not used. We work this out from the per-hour rate of your package. We only deduct costs we have genuinely incurred and cannot recover. We do not keep your money simply because the course has started.
You bought a 20-hour course for £1,200, which is £60 an hour. You took 8 hours and then needed to stop.
We refund the 12 hours you did not use (£720), less only any costs we have genuinely incurred and cannot recover.
4.6 How and when we refund. We refund to your original payment method where possible. For a cooling-off cancellation, we refund within 14 days, as the law requires. For other refunds, we process them promptly once the amount is agreed.
4.7 Your statutory rights. Nothing in these terms removes the legal rights you have as a consumer, including your right to have services carried out with reasonable care and skill. A term that tried to take those rights away would not be binding on you.
Cancelling or moving individual lessons
5.1 The 48-hour rule. Please give at least 48 hours’ notice to cancel or move a lesson. This is our platform-wide policy.
5.2 Late cancellations and no-shows. If you cancel or move a lesson with less than 48 hours’ notice, arrive too late for it to go ahead, or do not attend, that lesson can be treated as a lesson you have used, and no refund is due for that lesson.
5.3 Your instructor may be flexible. Whether to charge for a late cancellation is your instructor’s decision. They may choose not to, for example the first time it happens, or where something genuinely outside your control came up. This is a kindness, not something you can require.
Changing instructor
6.1 Changing is free after your first lesson. You can ask to change instructor. Changing is free of charge if you ask after your first lesson.
6.2 After more than one lesson. If more than one lesson has already taken place, a £50 admin fee applies, to cover the work of reallocating and re-coordinating your course.
6.3 Your hours move with you. Your unused hours move with you to your new instructor, or you can have them refunded.
Booking your driving test
7.1 You book your own test. By law, only you can book, move, change or cancel your own practical driving test, using the official service on GOV.UK. Rated Driving and your instructor cannot book or manage your test for you. This follows the driving test booking rules that came into force on 12 May 2026.
7.2 Test fees. You pay the DVSA’s test fee directly to the DVSA. The standard fee is £62 on weekdays and £75 on evenings, weekends and bank holidays.
7.3 Your instructor can advise. Your instructor can advise you on when you are ready and on suitable test times, and can let you use their car for the test if, in their professional judgement, you are ready and it is safe. They cannot make the booking for you.
7.4 Moving your test. From 9 June 2026, you can only move your test to one of your three nearest test centres. Please plan your course around a test date that you book yourself.
Your conduct and obligations
You agree to the following. A serious or repeated breach may mean we end your course. Where we do, we still refund any unused hours, unless a genuine cost we cannot recover means otherwise.
Licence and eyesight. You must hold a valid UK provisional driving licence and meet the DVSA eyesight standard.
Attendance. You must attend your lessons and test on time. A lesson you miss or cancel late may be treated as used under clause 5.
Fit to drive. You must not attend a lesson under the influence of alcohol, drugs, or anything that affects your ability to drive.
Respect. You must behave respectfully towards your instructor at all times.
Health. You must tell us about any medical or health condition that may affect your driving or your lessons.
Instructor responsibilities
Tuition. Your instructor is responsible for providing your tuition, agreeing your lesson schedule with you, assessing your readiness for the test, and providing a roadworthy, insured vehicle.
Breaks. Your instructor may take reasonable breaks during longer sessions, for safety.
If your instructor cancels. Your instructor may cancel or reschedule a lesson for safety, illness or vehicle problems. If they do, you do not lose that lesson. You can rebook it, or have it refunded.
Pausing your course
10.1 Pausing. You may ask to pause your course once, for up to 90 days, subject to your instructor’s agreement.
10.2 Admin fee. A £50 admin fee applies to process a pause and reactivation, to cover the work involved.
10.3 If you do not resume. If you do not resume within 90 days, we will not simply keep your money. You can carry on later by arrangement, or ask us to refund your unused hours.
Chargebacks and disputes
11.1 Contact us first. Please contact Rated Driving in writing before starting a chargeback with your bank, so we can try to put things right quickly. This does not affect any rights you have to dispute a payment with your bank.
11.2 How refunds involving your instructor work. Where a refund is due, we handle it. If money has already been passed to your instructor for hours you did not take, we recover it from your instructor and refund you. Where your instructor has confirmed a refund, Rated Driving processes it, unless we agree something different with you.
11.3 Unwarranted chargebacks. If you raise a chargeback that is not justified, after we have offered a fair resolution, we may treat it as a breach and recover the reversed funds together with our reasonable costs.
Service disruption and events beyond control
Neither Rated Driving nor your instructor is responsible for disruption caused by events beyond reasonable control, such as bad weather, illness, vehicle breakdown, DVSA cancellations or government restrictions. This does not affect your statutory rights.
Where a course is disrupted, we will help you reschedule. Where lessons cannot be provided, we refund the unused hours.
Our responsibility to you (liability)
13.1 Your tuition. Because your tuition is provided by your instructor under your contract with them, we are not responsible for how your instructor teaches, or for their acts or failures.
13.2 What we never limit. Nothing in these terms limits our responsibility for death or personal injury caused by our negligence, for fraud, or for anything else the law does not allow us to limit, including your statutory rights as a consumer.
13.3 Our cap. Subject to clause 13.2, our total responsibility to you for the administrative services we provide is limited to the amount you paid Rated Driving for your course.
13.4 No guarantee of results. We do not guarantee a test pass or any particular outcome.
Complaints and communications
14.1 In writing. Please send formal communications in writing to support@rateddriving.com.
14.2 Our timescales. Please tell us about any complaint within a reasonable time. We aim to acknowledge within 5 business days and give a full reply within 15 business days, where we reasonably can.
14.3 Independent advice. If we cannot resolve your complaint between us, you can get free, independent advice, for example from Citizens Advice. This does not affect your statutory rights.
Fair use
We may end or withhold a course, acting fairly, if you give false information at booking, behave abusively, or repeatedly try to misuse our refund or change-of-instructor process. Where we end a course for these reasons, we still refund any unused hours, unless the law or a genuine cost we cannot recover means otherwise.
Your information (data protection)
We collect and process your personal information in line with our Privacy and Cookie Policy. We share your details only with your allocated instructor, so they can arrange and provide your course. We do not sell your data. You can ask us about your data, or to delete it, in writing to support@rateddriving.com.
General
16.1 Entire agreement. These terms, together with any documents they refer to, including the Privacy and Cookie Policy and your booking confirmation, form the whole agreement between you and us about your course.
16.2 Changes. We may update these terms from time to time. We will tell you about important changes. Changes will not normally apply to a course you have already booked, unless the change is required by law, is to your benefit, or is needed for security or to prevent fraud, and we apply it fairly.
16.3 No waiver. If we do not enforce a right straight away, that does not mean we give it up.
16.4 Severability. If any part of these terms is found to be unlawful or unenforceable, the rest will still apply.
16.5 Governing law. These terms are governed by the laws of England and Wales, and the courts of England and Wales have jurisdiction. If you live in Scotland, you can bring proceedings in the Scottish courts or the courts of England and Wales.
Acceptance
By booking a course and paying your deposit, you confirm that you understand and accept these terms, that Rated Driving acts as agent and collects your payments, that your tuition is provided under a separate contract between you and your instructor, and that you book your own driving test.
